Corporate Lead nCino / Salesforce Application Administrator

About The Role

Summary

We are seeking an experienced Lead nCino and Administrator to join our Business Application Support team. This position will be responsible for leading the administration, support, and maintenance of the nCino and Salesforce platforms. The successful candidate will work closely with cross-functional teams to ensure smooth daily operations, support system capabilities, assist with releases and vendor upgrades, and enhance platform performance. Additionally, the role will involve leading the support of end users, performing scheduled system maintenance, maintaining third-party applications and services integration, managing platform releases, and collaborating with the development team to implement system improvements. The primary responsibility of this role will be managing the nCino Commercial Lending Application. You will lead multiple initiatives simultaneously, ensuring projects are completed successfully and meet audit standards as well as leading the other nCino admins and support specialists with their assignments.

As a senior administrator, you will guide less experienced team members to ensure they adhere to GBCI standards. You will also maintain up-to-date technical documentation and ensure testing is completed at all levels for new systems, releases, enhancements, and break / fix solutions. In this role, you will work in cross-functional teams, providing technical and analytical support for both new and current production systems. As a representative of the IT Department, you will interact with all levels of bank groups and management. Therefore, professionalism and diplomacy are essential for building trust and ensuring the success of the position. The ideal candidate will bring strong leadership, problem-solving skills, and the ability to manage complex technical projects, ensuring both nCino and Salesforce platforms support the bank's strategic goals and operations.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. Click here to learn more about our bank divisions.

The entry rate for this position is $47.23 + / hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY :

Spokane, WA range $53.95 - $80.91 an hour. Wenatchee, WA range $54.45 - $81.66 an hour

Description

• Responsible for leading the administration, user access and support, and related maintenance nCino and Salesforce platforms. Develop strategies for improved system support; solutions performance; support development team in delivery of new functionality and implementation. Address system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision.
• Responsible for coordinating and participating in new platform software products and releases that impact the organization's business services and operations. This includes active participation and coordination with the Development, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations. Develop thorough and positive communication, both specific and broad, for system changes being implemented in production.
• Responsible for maintaining effective and efficient information technology systems and applications. Establishing protocols and developing procedures for assigned applications to optimize the organization's ability to provide services to the banks and the bank customers. Collaborate with IT staff in translating business requirements into functional and technical requirements. Provide guidance or work direction to lower-level analysts and / or vendors. Take a lead role in assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed.
• Responsible for upholding all Standard Operating Procedures, Change Management Process, Release Management, and Service Level Agreements as outlined in IT policy. Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization. Responsible for working with change management to submit changes for fixes and updates. Manage the priorities for system related work (defects and enhancements) and present recommendations to management. Support production problems and trouble tickets, including troubleshooting with external vendors.
• Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems.
• Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks. Develop reports and dashboards as needed. Coordinate with groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided.
• Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required / Preferred

Education Level

Description

Required

Bachelor's Degree

Information Systems, Information Technology, Computer Science, or related field.

Experience

Required / Preferred

Experience Level

Description

Required

7 years

Increasingly responsible professional work experience in computer science, information systems, information technology or related field. Provides advanced support to technology team with various nCino related projects and task.

Required

7 years

Hands-on application management experience, preferably in the field of business process management, workflow automation or comparable software systems.

Required

7 years

Lead administration on application of the nCino platform.

Required

Advanced Experience

End user support, and other industry-standard techniques and practices. Microsoft Windows operating system experience and Office applications. Providing both on and after hours software support by completing small scale and system-wide software upgrades and installations.

Required

Knowledge Of

Use of modeling tools, such as Visio.

Preferred

Knowledge Of

Banking industry.

Required

1 year

Supervisory or Leadership experience.

Would an equivalent combination of relevant education and work experience be considered? : Yes

License / Certification

Required / Preferred

License / Certification

Description

Preferred

nCino and Salesforce certifications.

Required Skills and Abilities

Additional Requirements

Travel

Up to 15% travel required : (e.g. 3.5 days / month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Working Conditions

Environment : Indoors, a climate-controlled shared work area.

Noise Level : Moderate noise; not extreme or excessive; within reasonable limits.

Lifting : Medium work : Exerting up to 50 pounds of force occasionally, and / or up to 25 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities

Frequency

Balancing : Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

Infrequent - rare.

Climbing : Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and / or hands and arms.

Infrequent - rare.

Crawling : Moving about on hands and knees or hands and feet.

Infrequent - rare.

Crouching : Bending the body downward and forward by bending leg and spine.

Infrequent - rare.

Feeling : Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

Occasional - now and then.

Fingering : Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping : Applying pressure to an object with the fingers and palm.

Occasional - now and then.

Kneeling : Bending legs at knee to come to a rest on knee or knees.

Occasional - now and then.

Lifting : Raising objects from a lower to a higher position or moving objects horizontally from position to position.

Occasional - now and then.

Pushing : Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

Occasional - now and then.

Pulling : Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

Occasional - now and then.

Repetitive Motion : Making substantial movements (motions) of the wrists, hands, and / or fingers.

Daily.

Stooping : Bending body downward and forward by bending spine at the waist.

Infrequent - rare.

What We Offer

COMPENSATION & BENEFITS : Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.