DSP Supervisor

Key Responsibilities :

• Fully oversee the operational quality, compliance, and safety standards of all DSPs within the assigned region; conduct regular business reviews and improvement meetings.
• Develop, reserve, and optimize DSP delivery capacity based on volume forecasts and delivery demand trends to ensure stable operations during peak seasons.
• Monitor and analyze key KPIs such as on-time performance, delivery success rate, exception rate, customer complaint rate, and overall service quality; establish performance thresholds and early warning mechanisms.
• Establish a structured issue-reporting and resolution process for DSPs, ensuring timely root cause analysis and accountability for delays, damages, misdeliveries, and customer complaints.
• Design and implement a DSP performance evaluation system covering timeliness, quality, productivity, and compliance, with corresponding reward and penalty mechanisms.
• Continuously analyze unit cost, labor efficiency, and capacity utilization to drive efficiency improvements at the station, route, and driver levels.

Requirements

Benefits