Loan Document Specialist

Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As a an Advocate you’ll be revolutionizing the car buying journey by making the process of buying and / or selling a car simple, seamless, and unforgettable. You’ll be the customer’s biggest champion.

We’re looking for people who are willing to roll up their sleeves and are eager to challenge themselves to grow and learn at a rapid pace. Successful candidates will be the voice of Carvana, building relationships with customers and advocating for them throughout their car-buying or selling journey.

About the Role :

As the voice of Carvana, you'll be at the heart of our customer experience, supporting our Sell to Carvana, Verification, or Customer Experience teams. In this role, you will :

• Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
• Adapt and thrive in our fast-paced environment, demonstrating resilience and embracing new challenges.
• Problem-solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real-time.
• Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
• Other duties as assigned.

This is a full-time, in-office, hourly position with an assigned schedule. Hours per week could vary based on business needs - our standard is a 38-45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays, and overtime.

What You Bring :

Unlock Your Earning Potential Quickly!

We offer a competitive starting hourly rate of $20 / hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe :

We believe in recognizing and rewarding hard work. With increases tied to individual performance, you could be earning $23+ after 12 months.

Investing in You : Benefits & Perks

We believe that when our team members thrive, so does Carvana. That's why we offer a comprehensive Total Rewards package designed to support your success and well-being.

Financial Well-being :

Career Growth & Development :

Health & Wellness :

Work-Life Balance :

And more!

Legal stuff

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.