Operations Supervisor (RDU)

Job Description

Job Description

Air General, a third-generation, family-owned, national cargo handling company, is seeking an Operations Supervisor in our Raleigh Durham International Airport (RDU) airport operation.

Requirements include : domestic and international air cargo knowledge and experience, with a strong focus on customer service. Must be able to work independently and as part of a team.

If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!

Essential Job Functions :

• Organize, coordinate, and control all domestic contract handling services on behalf of the customer, in a safe and efficient manner.
• Coordinate and develop objectives and procedures to enhance the domestic cargo operation and promote the use of international flights.
• Implement procedures designed to meet all customer targets and service requirements.
• Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s domestic flight services.
• Ensure all necessary training standards are achieved or exceeded.
• Oversee comprehensive training plans for all employees.
• Initiate directives and procedures, which will enhance service levels to the customer.
• Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
• Take prompt corrective actions where service levels are not met.
• Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
• Administer the company rules of conduct in a fair and just manner.
• Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports.
• Ensure all recommendations for service improvements are implemented.
• Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum effective employee performance.
• Maintain and promote complete integrity of the domestic cargo and mail handling operation.
• Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications with all parties and with the customer.
• Adhere to all FAA, Airport, and Air General safety and security procedures, and immediately rectify any discrepancies.
• Perform any other duties as directed by the customer or Station Manager.

Requirements :

Salary Range :

Benefits Offered :

Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos!

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