Group Account Manager, SMB

Group Account Manager, SMB

Join to apply for the Group Account Manager, SMB role at Freed

Base pay range

$120,000.00 / yr - $180,000.00 / yr

About Freed

Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation.

Since May of 2023, we have :

• Acquired 26,000 paying and loving clinicians
• Generated 100,000 patient notes daily and over 3 million monthly
• Made thousands of clinicians happier

With the backing of Sequoia Capital and other world‑class VC’s, we are rapidly expanding our product offering. Patient‑facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician‑focused, and interesting co‑workers who want to win.

We have an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.

About the Role

As Group Account Manager, you will be responsible for managing and expanding Freed’s growing base of B2B customers. Your portfolio will consist of medical groups of varying size and complexity that are currently subscribed to our core product. Some accounts will be at full capacity, most will not. Your job is to ensure we deliver on Freed’s promise : to be the most clinician friendly company in the world.

You’ll be responsible for every aspect of the customer journey : onboarding and training new users, troubleshooting any user issues, addressing technical questions about new or existing features, maintaining a ‘pulse’ on the customer and all key champions from the account (eg, clinical directors, chief medical officers, heads of innovation, etc.), and introducing new products when the time and fit are right.

How You’ll Have Impact

What You’ll Bring

Nice to Have

What We Will Bring

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries : Hospitals and Health Care

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