Agency Licensing Supervisor

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them and their family members achieve their physical financial emotional and social wellbeing goals.

For a detailed look at CNAs benefits check out our Candidate Guide .

The Agency Licensing Supervisor manages a team responsible for operational and customer service functions with a focus on agency licensing activities. Key responsibilities include coordinating cross-functional workflows ensuring timely and accurate service delivery resolving procedural issues and driving process improvements. The supervisor oversees staff performance and development implements strategic goals monitors key metrics focuses on managing within the budget and represents the team in leadership discussions.

This role also includes oversight of agency setup and changes licensing appointment processing and activities related to mergers acquisitions and contract terminations. Strong leadership communication and analytical skills are essential along with a commitment to continuous improvement and customer-focused service.

JOB DESCRIPTION :

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines :

• Assigns distributes and coordinates workflow for the team with other teams in the area ensuring consistent efficient and timely delivery of service.
• Develops and uses work management and forecasting tools to allocate resources facilitate efficient processes and ensure appropriate staffing levels.
• Develops and maintains relationships and resolves operational and procedural difficulties / issues with management work teams and customers.
• Generates ideas for improvements within the team or department and implements approved changes; drives continuous improvement.
• Participates in meetings to set direction establish stretch performance goals communicate status and discuss issues that impact service levels. Represents the team in meetings with management and other Strategic Business Units (SBUs).
• Participates in staff management including but not limited to job candidate interviewing and making recommendations on staff performance assessment and development.
• Manages and monitors overtime spending and provides input into annual budget forecast.
• May perform quality reviews of staff and business processes.
• Prepares and distributes management reports (i.e. production / quality).

Reporting Relationship

Typically Manager

Skills Knowledge and Abilities

Education and Experience

#LI-Hybrid

#LI-DM1

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact .

Required Experience :

Manager

Key Skills

Sales Experience,B2B Sales,Marketing,Financial Services,Customer Services,Management Experience,Redmine,Agency Management,Home Care,Outside Sales,Sales Management,Recruiting

Employment Type : Full-Time

Experience : years

Vacancy : 1