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Front Office Supervisor
Front Office SupervisorCorporate Office • Tucson, Arizona, USA
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Front Office Supervisor

Front Office Supervisor

Corporate Office • Tucson, Arizona, USA
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Location

Omni Tucson National Resort & Spa

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort & Spa has it all - from its picturesque setting in the foothills of Tucsons Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Tucson National Resort & Spa may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star / four diamond standards. Additionally he / she will be responsible handling guest issues and training of front desk agents.

Responsibilities

  • To be thoroughly acquainted with all check-in policies and procedures.
  • To be experienced with various guest scenarios.
  • To be familiar with all technical equipment related to the Front Desk.
  • To be familiar with all hotel facilities and offerings.
  • To understand the influence and importance of all departments on the Front Desk.
  • Responsible for the training of new associates.
  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
  • Understand and be able to perform rooms control duties.
  • Broad knowledge of Epitome Synergy and Vingcard systems.
  • Familiar with all reservation special packages.
  • Understand all radio codes and emergency procedures.

Qualifications

  • Attain a high propensity for customer service.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by telephone
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to think clearly quickly and make concise decisions
  • Ability to prioritize organize and follow up
  • Ability to work well under pressure dealing with many arrivals and departures within a short period of time as well as guest issues requests and concerns
  • Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
  • Previous cash handling experience.
  • Ability to stand for prolonged periods of time.
  • May require working overnight shift.
  • Computer Skills (Synergy Nucleus Epitome Vision GoConcierge Microsoft Office)
  • Previous supervisory experience preferred
  • Previous hotel / resort front office experience required

    • Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .

    Required Experience :

    Manager

    Key Skills

    ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage

    Employment Type : Unclear

    Experience : years

    Vacancy : 1

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    Front Office Supervisor • Tucson, Arizona, USA

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