Field Service Supervisor 1

Job Summary : This position is responsible for ensuring the successful management and achievement of work performed in the service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals.

The incumbent in this position is expected to model the following practices on a daily basis : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

• Model, promote, reinforce, and reward the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
• Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
• Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
• Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
• Review monthly service operations branch statement to assess progress on department business goals
• Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
• Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
• Successful completions of other key projects as may be assigned by management
• Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Perform other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Supervisory Responsibilities :

Travel :

Physical Requirements :

Work Environment :

Disclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.