Technical Services Manager

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Technical Service Manager is responsible for the management and oversight of the Field Support Technicians responding to technical inquiries from customers and sales team.

Essential Functions

To perform this job successfully an employee must be able to perform each essential function satisfactorily with or without reasonable accommodation. To request a reasonable accommodation notify Human Resources or the manager who oversees the position.

Transact all business in accordance to Patterson Companies Inc.s business code of ethics and conduct

Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities

Develop and build effective relationships with customers especially with technical counterparts

Provides product training programs and presentations for the customers staff new hires representatives and others as needed

Support new product development and commercialization

Build and leverage technical service team expertise to demonstrate value to the customer

Uses performance feedback and career development to optimize individual and team performance

Train and assess performance for team while providing necessary guidance

Encourage the growth of all direct and indirect reports through skill development and goal setting

Hold direct reports accountable for meeting performance standards and departmental performance goals

Mentor employees measure performance and complete regular performance reviews

Resolve employee issues in an effective and consistent manner

A dditional functions

In addition to the essential functions listed above the incumbent may perform the following additional functions.

Other duties as assigned

Job Qualifications

Required Qualifications

Engineering degree in mechanical / electrical with controls / automation focus or relevant experience

Strong focus on customer relationship building

Ability to coordinate interdepartmental functions synthesize and meet common objectives

Leadership experience and capability within project execution and service delivery

Competent customer-oriented professional who can multi-task

Ability to anticipate customer and team needs and provide proactive support

Preferred Qualifications

2 years successful field services supervision leadership or related experience

5 years of technical service experience in the industry

Working Conditions

Physical Demands

Must be able to move equipment weighing up to 50 pounds.

Sit squat stoop to access install equipment

Ascend / descend ladder to install equipment

This position requires :

Occasional or frequent moderate physical activity

Environmental Factors

General Office & Warehouse environments

Feed Lots exposure to inclement weather & loud noises

Frequent exposure to various animal feed additive materials

Travel and On-call

Position requires 40-50% travel.

Whats In It For You :

We provide competitive benefits unique incentive programs and rewards for our eligible employees :

Full Medical Dental and Vision benefits and an integrated Wellness Program

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Full Paid Parental and Adoption Leave

LifeWorks (Employee Assistance Program)

Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range based on various factors such as candidate location (geographical labor market) experience and skills.

$77200.00 - $100333.33

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 77200 - 100333