Retail Event Operations Associate
At Fanatics Commerce, we're more than just a leader in licensed sports merchandise we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles : We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview :
The Retail Event Operations Associate is responsible for carrying out the front-line event set up, carrying out logistics for the retail infrastructure designed for the event, ensuring operation excellence and flawless execution of retail event operations. Retail Event Operations Associates will assist with the setup, breakdown, and sales of Fanatics' merchandise locations. This position must be able to assist with customers interaction, sales transactions, assist with stocking merchandise, and more. The Retail Event Operations Associate will drive results through relentlessly enhancing the fan experience.
How You Will Make An Impact :
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand(s) and Retail Team is always positively represented
- Understand Fanatics Values and how they relate to the Retail Event Operations Associate role
- Maintain sales floor and / or stockroom standards with an eye to detail
- Utilize Fanatics Point of Sale System (POS)
- Provide a fun and professional environment for team members and fans
- Assist with the set-up and breakdown of the retail environment for the event
- Organize supplies and equipment
- Assist with loading and unloading merchandise trucks
- Assist with stocking of merchandise
- Assist with inventory when needed
- Assist as directed by onsite Retail Event Management Team to ensure our retail environment is neat, organized, clean and fully stocked for all events and set up
- Perform additional responsibilities as assigned by Retail Event Management Team
What You Bring To The Team :
Minimum 18 years of ageExperience working in venue and retail / merchandise environmentAbility to work independently and responsibly in a fast-paced continuously changing environmentMust be friendly, self-motivated, and love meeting new people in an exciting event settingBasic math skills : ability to accurately count change and balance bankWillingness and drive to exceed guest and partner expectationsAbility to work independently or in a team during set up and to get tasks done efficientlyAbility to communicate effectively with supervisor and guestsAbility to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performanceMust maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodationAt Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.
Where You'll Work And What's Required :
Possess a fun, outgoing, confident, and professional demeanorAbility to build product knowledgeAbility to work as a member of a team in fast paced environments, servicing a diverse fan baseAbility to maintain high standards of organization and cleannessProven ability to overcome obstacles while maintaining a positive, can-do attitudeStrong communication, literacy, and numeracy skillsAbility to be punctual, consistent, and reliable on the jobMust be punctual, dependable, and committed to delivering operational excellence throughout the assignment duration.What's In It For You :
Culture : Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape our culture that celebrates both individual and team successes.