Patient Advocate FT

Job Title :

• Patient Advocate Reports To : Department Manager FLSA Status : Non-Exempt Company Name : Exceptional Healthcare Prepared By / Date : Terri Sutton 06 / 23 / 2025 Summary : The patient advocate is responsible for providing excellent customer service and patient support to all incoming and outgoing patient calls.
• The main focus is to follow up with patients after their visit to Exceptional Healthcare facilites.
• Outgoing follow up calls are to ensure that the experience with the facility was positve and pleasant.
• The calls will also discuss and inform the patient of the Explanation of Benefits they will receive.
• The patient advocate must be familiar with EOB's in order to assists all patients with questions and concerns.
• Essential Duties and Responsibilities include the following.
• Ensure delivery of excellent customer service through communication and coordinating with team and billing departments to resolve issues.
• Conducting outgoing follow up calls to patients in effort to ensure their visit with the facility was a pleasant and positive one.
• Informing the patient of the Explanation of Benefits they will receive and explaining the billing process to clear up any questions or concerns.
• Responsible for hearing, recording and typing all complaints and submitting them to the complaint sheet.
• Report or escalate complaints or patient concerns when needed to facility director.
• Performing outgoing follow up calls daily to ensure all patient calls are current for assigned facilities.
• Submitting a daily call report to the patient advocate supervisor.
• Supervisory Responsibilities The Patient Advocate position has no supervisory responsibilities.
• Position Type and Expected Hours of Work The Patient Advocate position is full-time.
• Days and hours of work are determined and communicated by the department manager.
• Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the noise level in the work environment and job sites can be loud.
• Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc.
• The employee is regularly required to remain stationary, often standing or sitting for prolonged periods.
• The employee is refugularly required to use hands to finger, handle, or feel; and reach with hands and arms.
• The employee is occasionally required to assess the accuracy, neatness and thoroughness of the work assigned.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Travel No travel is expected for this position.
• The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job.
• They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands and may change at any time with or without notice.
• Powered by JazzHR