Customer Support SpecialistStyle Netbox • Los Angeles, CA, United States
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Customer Support Specialist
Style Netbox • Los Angeles, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Proven experience in a customer support or technical support role with a strong understanding of customer service principles. Excellent written and verbal communication skills with a clear and friendly telephone manner. Strong problem-solving skills and the ability to think critically under pressure. Familiarity with customer support software, ticketing systems, and remote desktop applications. Ability to work independently as well as part of a team, contributing to a collaborative work environment. Detail-oriented, with strong organizational skills and the ability to manage multiple tasks simultaneously. Competitive hourly pay : $33 – $35 per hour. Clear career path with leadership growth opportunities. Mentorship and training programs designed to accelerate development. Collaborative and creative work environment. Health, dental, and vision coverage. Paid time off and holidays. Full-time position with consistent Monday–Friday schedule.
Customer Support Specialist
Company : Style Netbox
Location : Los Angeles, CA
Schedule : Monday to Friday, 8-hour shifts
Salary : $33 – $35 per hour
About Us
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
Job Description
We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, addressing their inquiries, resolving issues, and providing expert guidance related to our products and services. The ideal candidate will blend technical knowledge with exceptional communication skills to ensure that each customer interaction is positive and effective.
Responsibilities
- Act as the primary point of contact for incoming customer inquiries via phone, email, and chat.
- Diagnose and resolve technical issues promptly, providing users with step-by-step guidance.
- Maintain comprehensive records of customer interactions in our database for future reference.
- Collaborate with the product team to communicate customer feedback and help drive product improvements.
- Educate customers about our products and services, ensuring they understand how to use them effectively.
- Assist in the development of support documentation and self-service resources for customers.
Qualifications
Benefits
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Customer Support Specialist • Los Angeles, CA, United States
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