Customer Support Specialist

Customer Support Specialist

Company : Style Netbox

Location : Los Angeles, CA

Schedule : Monday to Friday, 8-hour shifts

Salary : $33 – $35 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, addressing their inquiries, resolving issues, and providing expert guidance related to our products and services. The ideal candidate will blend technical knowledge with exceptional communication skills to ensure that each customer interaction is positive and effective.

Responsibilities

• Act as the primary point of contact for incoming customer inquiries via phone, email, and chat.
• Diagnose and resolve technical issues promptly, providing users with step-by-step guidance.
• Maintain comprehensive records of customer interactions in our database for future reference.
• Collaborate with the product team to communicate customer feedback and help drive product improvements.
• Educate customers about our products and services, ensuring they understand how to use them effectively.
• Assist in the development of support documentation and self-service resources for customers.

Qualifications

Benefits