Talent.com
Client Account Manager - E-Commerce Clients
Client Account Manager - E-Commerce ClientsLDX Digital • Washington, DC, US
Client Account Manager - E-Commerce Clients

Client Account Manager - E-Commerce Clients

LDX Digital • Washington, DC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
  • [filters_job_card.quick_apply]
[job_card.job_description]

👋 What’s The Company Like?

LDX Digital is a cutting-edge digital marketing agency specializing in Google Ads and native advertising.

We are committed to delivering exceptional results for our clients by leveraging data-driven strategies and innovative ad solutions.

Our fully remote team is made up of passionate professionals from around the globe, all working together to drive our clients’ success. We are seeking a highly skilled Media Strategist to join our team and help us take our clients' campaigns to the next level.

đź’» What We Want You To Do

We’re looking for a highly organized, proactive, and relationship-driven Account Manager to join our growing performance marketing team.

As an Account manager at LDX Digital you will serve as the main point of contact for our clients, ensuring smooth communication, exceptional customer experience, and measurable success across advertising campaigns (primarily Google Ads, Meta Ads, and other paid media platforms).

You’ll collaborate closely with our internal media buyers, creative team, and analytics specialists to drive results that keep clients happy and confident.

The right candidate is equal parts strategist, communicator, and problem solver, someone who understands the performance marketing landscape and knows how to turn complex metrics into clear, actionable client insights.

🎯 Key Responsibilities

Client Relationship & Communication :

  • Serve as the primary point of contact for assigned clients — managing all day-to-day communications and requests.
  • Build trusted, long-term relationships with clients by proactively understanding their business goals, challenges, and marketing objectives.
  • Conduct regular check-ins, performance reviews, and strategy calls to keep clients informed and engaged.
  • Manage expectations and ensure all client deliverables are met on time and at the highest standard.
  • Handle escalations and problem-solve quickly with diplomacy and confidence.

Campaign Oversight & Strategy :

  • Collaborate with internal teams to develop, execute, and optimize paid media campaigns (primarily Google Ads, Meta Ads, and other PPC channels).
  • Review campaign performance metrics, identify trends, and provide actionable insights that align with client goals.
  • Understand media buying fundamentals and speak confidently about CPC, CPA, ROAS, conversion tracking, and attribution models.
  • Help identify upsell and cross-sell opportunities based on client needs and campaign performance.

    • Project & Performance Management :

  • Coordinate deliverables between internal teams — ensuring ad creatives, copy, budgets, and optimizations are executed according to plan.
  • Maintain organized client documentation including campaign briefs, strategy notes, meeting summaries, and progress updates.
  • Track account performance metrics and provide regular reporting with analysis and recommendations.
  • Ensure all campaigns comply with platform policies and brand standards.

    • Customer Success & Retention :

  • Drive client retention by ensuring satisfaction, strong ROI, and clear communication of value.
  • Anticipate client needs before they arise — staying one step ahead in strategy and support.
  • Gather feedback and collaborate with leadership to improve processes, reporting, and client onboarding.
  • Contribute ideas to enhance the customer journey and strengthen client relationships across the portfolio.

    • Requirements

    🤝 You’re Perfect If You Have

  • 2+ years of experience in account management, client success, or a similar client-facing role in digital marketing agencies or direct-response advertising.
  • Experience with Google Ads or other media buying platforms (Meta, TikTok, LinkedIn, etc.) — must be able to discuss campaign strategy and performance confidently.
  • Excellent written and verbal communication skills — you know how to keep clients informed, reassured, and aligned.
  • Strong analytical mindset; able to interpret performance metrics and translate data into actionable insights.
  • Demonstrated ability to manage multiple clients simultaneously in a fast-paced environment.
  • Tech-savvy, detail-oriented, and resourceful — comfortable using tools like Google Workspace, Slack, Asana, ClickUp, or similar project management systems.
  • Empathetic, solution-focused, and highly dependable — clients see you as their go-to partner.

    • Note : US-based — candidates must be legally authorized to work in the United States and available between 7 : 00 AM – 3 : 00 PM EST

    🚀 You’ll Excel in This Role If You also have :

  • Google Ads or Meta Ads certification (a plus).
  • Familiarity with CRM tools (HubSpot, Pipedrive, or similar).
  • Understanding of analytics platforms (Google Analytics, Looker Studio, etc.).
  • Experience supporting eCommerce, SaaS, or performance-driven campaigns.

    • Benefits

    🌟What’s in it for you :

  • Competitive base salary + performance-based bonuses.
  • Flexible remote work (US-based only).
  • Opportunity to grow within a fast-scaling digital marketing team .
  • Collaborative, supportive environment that values transparency, ownership, and initiative.
  • Direct mentorship from senior team members in strategy, media buying, and client client leadership training.

    • đź“ť Our Interview Process

    1. Click Apply and submit your CV

    2. Fill in a short survey & cognitive assessment

    3. 1-on-1 video interview with HR

    4. You will be asked to complete a short test task.

    5. 1-on-1 video interview with Hiring Manager

    [job_alerts.create_a_job]

    Client Account Manager • Washington, DC, US

    [internal_linking.related_jobs]
    Channel Account Manager

    Channel Account Manager

    Thales Trusted Cyber Technologies • Washington, DC, United States
    [job_card.full_time]
    The Channel Account Manager (CAM) is responsible for enabling, developing, and growing a high‑performing partner ecosystem for Thales Trusted Cyber Technologies (TCT). The role aligns channel activi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Account Manager

    Client Account Manager

    VirtualVocations • Alexandria, Virginia, United States
    [job_card.full_time]
    A company is looking for a Client Account Manager to serve as the primary project manager and liaison between the client and internal teams. Key Responsibilities Provide best-in-class client suppo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager

    Account Manager

    Acquia • Washington, DC, US
    [job_card.full_time]
    Acquia empowers the world's most ambitious brands to create digital customer experiences that matter.With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables market...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Federal Account Manager

    Federal Account Manager

    Corning • College Park, MD, US
    [job_card.full_time]
    Maximize the sales of Corning's end-to-end Optical solutions to the Federal Intelligence Community market.Build and execute an account sales plan for named accounts, deliver on strategic company pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager

    Account Manager

    Diligent Corporation • Washington, DC, US
    [job_card.full_time]
    The Account Manager in our Mission-Driven Organization is a driving force behind client success and revenue growth.Managing a dedicated client base, you will be responsible for leading existing cli...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Manager

    Account Manager

    Meridian IT • Washington, DC, US
    [job_card.full_time]
    For 40+ years, Meridian IT has been helping medium and enterprise businesses solve their complex technical IT problems.Through a unique strategic perspective, deep expertise, and a personalized pro...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Defense Contractors Client Account Manager

    Defense Contractors Client Account Manager

    Virginia Staffing • Washington, DC, US
    [job_card.full_time]
    At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow.If you are interested in a long and rewarding career working with the industry's be...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Contact Center Account Manager

    Contact Center Account Manager

    Arkansas Staffing • Washington, DC, US
    [job_card.full_time]
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and susta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Manager

    Account Manager

    Capchase • Washington, DC, US
    [job_card.full_time]
    Capchase is the #1 platform for vendor financing in tech.We help software and hardware vendors offer flexible installment payments as part of the sales process, improving conversion rates and cashf...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager Brand

    Account Manager Brand

    Resonate • Washington, DC, US
    [job_card.full_time]
    Resonate is a leading provider of high-quality, AI-powered consumer data, intelligence, and technology, empowering marketers to create a more personalized world that increases customer acquisition ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Manager

    Account Manager

    Meltwater • Washington, DC, United States
    [job_card.full_time]
    Are you an attentive Account Managerwith experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Manager / Business Development

    Account Manager / Business Development

    USA Jobs • Alexandria, VA, US
    [job_card.full_time] +1
    Bonus : with intended upside equal to 150% of salary.Responsibilities : An account manager will (1) work with company's existing large federal partners to team on federal IT and IT-related opportunit...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Account Manager - North America

    Account Manager - North America

    Introhive • Washington, DC, US
    [job_card.full_time]
    Introhive is seeking an experienced Account Manager for a dynamic job opportunity in North America.As a rapidly growing scale-up, Introhive offers an exciting, diverse daily experience with ample r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Contact Center Account Manager

    Contact Center Account Manager

    South Carolina Staffing • Washington, DC, US
    [job_card.full_time]
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and susta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Member of Client Operations, Stablecoin

    Member of Client Operations, Stablecoin

    Anchorage Digital • Washington, DC, US
    [job_card.full_time]
    Member Of Client Operations, Stablecoin.At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto. Anchorage Digital is a crypt...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Named Account Manager, Enterprise

    Named Account Manager, Enterprise

    Fortinet • Washington, DC, United States
    [job_card.full_time]
    Named Account Manager, Enterprise.In this key role, you will manage and drive direct sales engagements into a set of Named Accounts within your assigned territory. Primary responsibility will be to ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Contact Center Account Manager

    Contact Center Account Manager

    Delaware Staffing • Washington, DC, US
    [job_card.full_time]
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and susta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Client Services, eCommerce Vertical

    Director of Client Services, eCommerce Vertical

    StackAdapt • Washington, DC, US
    [job_card.full_time]
    Director of Client Services, eCommerce Vertical.StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision.With 465 billion automate...[show_more]
    [last_updated.last_updated_30] • [promoted]