Computer Support Specialist

Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Computer Support Specialist provides Tier I and Tier II technical support to faculty, staff, and students. This position is responsible for responding to Help Desk requests and performing installation, repair, configuration, maintenance, and management of workstations, portable computing devices, audiovisual systems, network connections, and associated peripheral equipment. The position performs other duties as assigned.

Key Responsibilities

Help Desk & User Support

• Provide Tier I and Tier II technical support, including answering Help Desk calls and resolving service requests.
• Deliver customer-focused technical solutions during scheduled Help Desk rotations.
• Communicate effectively with users through verbal and written channels.

Desktop & Device Support

Network & AV Support

Inventory & Asset Management

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's / Required Qualifications Minimum Requirement

Demonstrated experience supporting :

Network infrastructure TCP / IP configuration

Wireless network configuration

Desktop and peripheral devices

Demonstrated ability to :

Install, configure, use, and support current Microsoft products and Apple devices

Manage multiple complex tasks and prioritize independently without supervision

Provide customer-focused technical support in a fast-paced environment

Communicate effectively, both verbally and in writing

Work collaboratively within a diverse group of individuals

Additional Considerations Additional Considerations

Operation of a State Vehicle No Supervises Employees Yes Required Travel Travel between campuses.