VP Quality & Risk Management - Behavioral Health 901

Description

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success. The VP Quality and Risk Management is a key position in driving the organization's success. They are responsible for the leading, directing, and developing our quality assessment and performance improvement and risk management programs, which contributes to the overall success of both Telecare and those we serve. Our clinical staff are a key element in ensuring we are providing high quality care to those we serve. The VP Quality and Risk Management is responsible for setting the strategic development and implementation for quality and risk management, ensuring our workforce are equipped to deliver on our promise of delivering excellence to those most in need.

Full Time | DAYS 8 : 00 am - 5 : 00 pm | Monday - Friday

Expected starting wage range is $203,934 - $251,978. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

THE IDEAL CANDIDATE

The ideal candidate for the VP Quality and Risk Management role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone who has a successful track record of developing and delivering excellence in quality assurance, performance improvement, and clinical risk management. We define operational excellence in 4 key areas :

• Clinical Quality and Risk Management Excellence . First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients that maximizes clinical outcomes while reducing adverse events within the programs.
• Workforce Engagement . Having a workforce that is highly engaged translates into the quality-of-care Telecare is able to provide its clients. Being able to maintain low turnover and have staff that stay and grow with the organization are key measures of success.
• Customer Satisfaction . Our customers are important. The VP Quality and Risk Management needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to delivering high quality care and minimizing unintended outcomes.
• Financial Security . Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.

COMPETENCIES FOR THE IDEAL CANDIDATE

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will bring strong patient care administration knowledge, quality assessment and improvement and risk management development and implementation to this role, and the ability to hold themselves and others accountable for their work product. Ultimately, the ideal candidate will be someone who is passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values to drive both clinical and financial results.

POSITION SUMMARY

The VP Quality and Risk Management oversees the development and the implementation of the organization's quality assessment and performance improvement and risk management programs in alignment with regulatory requirements and directs activities related to quality control including strategies, staffing, scheduling, coordinating, quality assurance standards, and planning. The VP Quality and Risk Management is responsible for planning, developing, and implementing policies and as well as establish objectives of the organization's quality control functions in accordance with organization's objectives. This individual is the highest role in patient care and leads quality improvement, infection prevention, patient and associate safety, clinical risk management, regulatory and accrediting agency reporting and continuous survey readiness throughout Telecare. This role involves extensive coordination and collaboration with the SVPs, VPs, and program leaders.

QUALIFICATIONS

Required :

Preferred :

ESSENTIAL FUNCTIONS

Clinical Quality Excellence

o Records for Utilization Review, Payor source reviews of clinical information

o Access to records Electronic and paper versions

o Scanning of closed program records and storage processes

o Budget implications for records access for closed records, storage, etc.

o HIPAA

o Partnership with Privacy and Corporate Compliance Officers

Employee Engagement

Customer Satisfaction

Financial Security

o Manage Litigation claims

o Manage / oversight of Insurance claims

o Manage Loss Run Report

o Sentinel Event information

Duties and responsibilities may be added, deleted and / or changed at the discretion of management.

SKILLS

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and firm grasping. The position requires manual deviation, repetition and dexterity and to occasionally drive. The position requires manual deviation, repetition and dexterity as well as Hazardous Exposure (Blood Borne Pathogens, Hospital Waste, Chemical & Infectious).

EOE AA M / F / V / Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.