Bilingual Community Manager

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

We are seeking a Bilingual Community Manager to lead the operations of one of our key properties. In this role, you’ll take ownership of all aspects of the community — from daily operations and team leadership to ensuring excellence in resident satisfaction and financial performance. The property is conveniently accessible from nearby cities, making it an ideal opportunity for a strategic, service-driven leader who thrives in a fast-paced environment and is looking to grow within a well-supported, expanding property management firm.

Essential Functions: (Include but are not limited to):

Property Operations

• Oversee daily operations at assigned communities, including leasing activity, maintenance coordination, resident relations, and regulatory compliance.
• Travel to communities as needed to provide interim management and operational support.
• Conduct regular property inspections to assess safety, cleanliness, curb appeal, and adherence to company standards.
• Support preventive maintenance programs, vendor coordination, and operational procedures.
• Provide hands-on leadership to stabilize high-need or transitioning communities.

Resident Experience

• Serve as the primary point of contact for residents during interim assignments, ensuring prompt, professional, and solution-oriented service.
• Build strong resident relationships to support satisfaction, retention, and community engagement.
• Reinforce resident programs and identify opportunities to enhance the overall living experience.

Leadership & Staff Support

• Provide leadership, coaching, and guidance to onsite teams while modeling accountability and teamwork.
• Partner closely with Community Managers, Regional Managers, and onsite staff to reinforce company processes and expectations.
• Assist with onboarding, training, and development of onsite team members as needed.
• Promote and model Living the Neiders Way by doing the right thing, communicating openly, pulling the wagon, and delivering legendary customer service.

Financial & Administrative Oversight

• Support budget adherence, rent collection, delinquency follow-up, lease renewals, and occupancy goals.
• Review financial and operational reports to identify trends, risks, and opportunities for improvement.
• Ensure consistent documentation practices, including work orders, notices, vendor invoices, and resident files.
• Maintain compliance with Fair Housing laws, landlord-tenant regulations, and company policies.

Stabilization & Special Projects

• Step into communities experiencing leadership gaps, rapid growth, operational challenges, or turnover.
• Partner with Operations leadership to support audits, special initiatives, and process improvements.
• Provide feedback to Regional Managers regarding staffing needs, risks, and operational opportunities.
• Ability to frequently walk apartment communities, including leasing offices, common areas, parking lots, and grounds.
• Ability to climb stairs and navigate multi-story buildings as part of routine property inspections.
• Ability to stand, sit, bend, kneel, and reach for extended periods throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, signage, supplies, packages).
• Ability to operate standard office equipment, including computers, phones, printers, and scanners.
• Ability to work both indoors and outdoors, occasionally exposed to varying weather conditions during property walks and inspections.

Qualifications:

• High school diploma or equivalent
• Bachelor’s degree in business, real estate, or a related field preferred
• 3+ years of experience in property or community management (multifamily preferred)
• Strong leadership and team management capabilities
• Excellent customer service, communication, and organizational skills
• Tech-savvy; proficient in property management and financial software
• Knowledge of landlord-tenant laws, fair housing, and regulatory requirements
• Valid driver’s license, proof of auto insurance, and reliable transportation required.
• Bilingual in Spanish – written and verbal proficiency required

Physical Requirements:

• Ability to frequently walk apartment communities, including leasing offices, common areas, parking lots, and grounds.
• Ability to climb stairs and navigate multi-story buildings as part of routine property inspections.
• Ability to stand, sit, bend, kneel, and reach for extended periods throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, signage, supplies, packages).
• Ability to operate standard office equipment, including computers, phones, printers, and scanners.
• Ability to work both indoors and outdoors, occasionally exposed to varying weather conditions during property walks and inspections.

Benefits:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 6 paid holidays, and 1 floating holiday
• ORCA card
• Wellness program and e-learning platform for ongoing development

EEO / ADA Statement The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.