Manager, Relationship Management

Manager, Relationship Management GI Disability Team

For 150 years, Prudential has empowered customers and their families to grow and protect their wealth. We're recognized for our integrity and our commitment to delivering on our promises.

The Opportunity

As a Relationship Manager, you'll be the primary point of contact for Key Customerswhich may include support for Disability and Absence Products. You'll deliver a seamless experience for your clients and business partners, ensuring operational excellence and a strong customer experience. This role requires a strong partnership mindset, a passion for service, and the ability to drive continuous improvement across the claim operations landscape.

Key Responsibilities

• Serve as the key relationship manager for Key Customers with accountability for overall customer experience and business results.
• May include direct leadership of team leads and / or specialists, fostering a high-performance culture and developing future leaders.
• Own achievement of Key Performance Indicators (KPIs) for turnaround time, quality, and customer satisfaction; drive actions to continuously improve results through tracking, trending, auditing, and call listening.
• Champion the adoption of digital tools and automation to enhance service and process efficiency.
• Lead resolution of client escalations, ensuring timely, transparent communication and sustainable solutions.
• Streamline and optimize workflows, reducing non-value-add activities, internal escalations, and handoffs.
• Identify and proactively address themes and opportunities, collaborating cross-functionally to develop solutions.
• Participate in pilot initiatives, leading portions as needed.
• Analyze claims data and reports to identify trends, share best practices, and recommend action plans.
• Ensure effective execution against service agreements and business deliverables.

Qualifications & Expertise

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $107,300.00 to $166,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.