APPLICATION/SYSTEMS ANALYST

APPLICATIONS SYSTEMS ANALYST

Department of Technology and Innovation

IT Support

Number of Positions: 3

(Additional vacancies are possible pending budget approval)

Annual Starting Salary: $68,616

These positions are open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the AMERICAN FEDERATION OF STATE, COUNTY AND MUNICIPAL EMPLOYEES (AFSCME) – (BARGAINING UNIT #01, 03, 04, 05).

Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site:

AND

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

3-11-26.

Under general supervision, these entry-level positions partner with Business Analysts to translate routine business requirements into technical specification and partners with developers and QA Analysts to develop logical technical processes; works with stakeholders to identify and define needs/issues, document requirements, perform analysis, solve problems with fact-based analysis and provide recommendations and performs related duties as required.

Essential Duties:

·Partners with Business Analysts and technical teams to understand, define system goals and business requirements.

·Partners with application development team to understand routine application goals and requirements.

·Partners with Business Analysts to translate business requirements to technical system requirements.

·Create technical specifications and processes using structured analysis and data modeling techniques (e.g., activity diagrams, entity-relationship diagrams).

·Partners with designers to build application/system functionality and quality attributes.

·Assists technical groups in revising logic for performance efficiency.

·Builds and leverage automation to decrease overall application and system deployment and support cycle time.

·Participates in application/system and user acceptance testing efforts.

·Builds standards, processes and procedures, and guidelines for Business Analysts and software developers.

·Assists Business Analysts to evaluate cost-benefit and ROI analyses.

Additional duties may be required for this position.

Location:2 N. Lasalle, Suite#1010

Chicago, IL 60602

Shift:Monday-Friday

Hours:8:00a.m. to 4:00p.m. (Flexible)

(Shift may vary due to the needs of the operation)

THIS POSITION IS IN THE CAREER SERVICE

Qualifications

Graduation from an accredited college with an Associate’s degree in Computer Science, Information Systems or a directly related field.

OR

Two (2) years of work experience in system analysis and design.

NOTE: To be considered for this position you must provide information about your educational background and/or work experience. You must include job titles, dates of employment and specific job duties. (If you are a current City employee, Acting Up cannot be considered). If you fail to provide this information at the time you submit your application, it will be incomplete, and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

Educational & Employment Verification:

Please be advised that if you are selected to be hired you must provide, upon request, with adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

NOTE: A copy of your official transcripts and/or professional license, or training certificates will be required at the time of interview, if applicable.

Selection Requirements: This position requires applicants to complete an interview. The interviewed bidders possessing the qualifications best suited to fulfill the responsibilities of the position will be selected in seniority order according to the collective bargaining agreement.The interviewed external candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Desired Skills

·Prior experience with SQL and Database Management

·Prior experience ServiceNow or similar ITSM tools (e.g., BMC Remedy, Cherwell, Jira Service Management)

·Knowledge of programming languages(e.g., Python, Java) software design and maintenance to analyze application issues.

·ITIL Framework Knowledge

·Documentation and knowledge management

·Prior experience with cloud computing services and understanding system integration principles

·Familiarity using tools like Tableau or BI to analyze system data and create dashboards

For Information on our employees benefits please visit our benefits website at:

For Information on our salary and title structure visit our classifications website at:

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resources staff will review applications after the final posting date.Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075.The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders.For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor