Customer Support Representative

A company is looking for a Customer Support Representative - Part-time Contractor.

Key Responsibilities :

Respond to inquiries from schools and educators promptly via email, phone, and text

Manage and maintain the support inbox, ensuring all queries are handled efficiently

Monitor the internal communications channel and escalate issues as needed

Required Qualifications :

Passion for companies with a positive social impact and the education sector

Experience and / or strong knowledge of the education sector is a big plus

Background in customer service or customer success is helpful

Proven ability to manage multiple workflows and prioritize tasks effectively

Proficiency in Google Suite is beneficial