Customer Care Associate

CUSTOMER CARE ASSOCIATE : THE SAN DIEGO FACE OF AT&T

We are seeking enthusiastic, detail-oriented professionals to be part of our growth in San Diego. As our Customer Care Associate , you will be the expert resource that ensures every customer interaction is positive, informative, and productive. Not only will you solve problems, but also build loyalty and strategically sell the value of AT&T’s 5G network. This role demands a perfect blend of service excellence and a performance-driven approach to product recommendations.

APPLY TODAY and turn a simple question into a sales opportunity!

Customer Care Associate Core Functions :

Engage with customers directly in a retail or event setting to provide exceptional customer-facing support and service.

Proactively identify customer needs through attentive listening and recommend selling complementary AT&T products and services.

Handle all customer inquiries, from billing questions to service issues, with professionalism and a mindset toward building long-term loyalty and selling the AT&T value proposition.

Educate potential and existing clients on the superior features and benefits of the 5G network and compatible devices.

Maintain an expert-level understanding of current AT&T promotions, plans, and technology upgrades.

Accurately document customer feedback and service activity to improve overall service delivery.

Collaborate with the sales team to ensure a seamless transition for customers who are ready to purchase or upgrade.

Strive to achieve daily key performance indicators (KPIs) related to customer satisfaction and service-to-sales conversions.