ServiceNow Developer / Engineer

Job Title : ServiceNow Developer / Engineer CMDB Expertise

Location : Chandler, AZ (Hybrid)

Employment Type : Full-Time

Salary Range : As per Exp. About the Role

An expanding technology services firm is seeking a talented ServiceNow Developer or Engineer with deep CMDB expertise to join their growing enterprise solutions team.

This hybrid role, based in Chandler, AZ , involves occasional in-person client meetings and close collaboration with solution architects and delivery teams. The ideal candidate will have hands-on experience with CMDB architecture, ServiceNow platform development, and system integrations , and will play a key role in implementing scalable, efficient solutions that enhance IT operations and asset visibility.

Key Responsibilities

Design, develop, and configure CMDB-related functionality within the ServiceNow platform.

Implement ServiceNow Discovery and Service Mapping to improve CI data accuracy and visibility.

Build and maintain integration workflows using REST, SOAP, and JDBC protocols.

Develop identification and reconciliation rules , CI relationship models, and MID Server configurations .

Collaborate across ITSM, ITOM, ITAM, and SAM modules to ensure data consistency and system integration.

Troubleshoot and resolve CMDB, Discovery, and integration-related issues.

Support platform upgrades , maintenance activities, and agile ceremonies (sprint planning, retrospectives, etc.).

Prepare technical documentation , design artifacts, and configuration guides.

Required Skills & Qualifications

3+ years of hands-on experience as a ServiceNow Developer or Engineer .

Strong expertise in CMDB architecture, Discovery patterns, and CI relationships .

Proficiency in JavaScript , Glide APIs , and Flow Designer .

Experience with at least one major ServiceNow module : ITSM, ITOM, ITAM, or SAM .

Solid understanding of integration protocols (REST, SOAP, JDBC).

Ability to produce clear technical documentation and collaborate in cross-functional environments.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certification.

Experience in multi-instance ServiceNow environments or enterprise-scale CMDB deployments.

Familiarity with automation, orchestration, and data governance practices .

Why Join

Competitive compensation and benefits package

Hybrid work flexibility (Phoenix Metro Area)

Exposure to enterprise-level ServiceNow implementations

Collaborative and growth-oriented work culture