Quality Supervisor

Quality Supervisor

Location : 2400 Holly Hall, Houston, Texas, 77054

Shift & Schedule : Full-time position on 2nd shift, Monday Friday, 4 : 00 PM 2 : 00 AM. Flexibility to work overtime, weekends, and holidays as needed is required.

As a Quality Supervisor, you will lead and provide day-to-day direction to a team of Quality Technicians, ensuring that all quality plans and standards are consistently met. This role is hands-on and involves designing experiments for product, packaging, and line qualifications, analyzing quality issues, preparing procedures, training inspectors, and supporting continuous improvement initiatives. You will be responsible for audits, analyzing quality data and costs, and applying statistical methods to maintain compliance and process control.

What You'll Do

• Lead, coach, and manage QA Technicians, including workload planning, training, and employee relations.
• Oversee quality and food safety programs to ensure alignment with customer expectations and regulatory requirements.
• Maintain audit readiness for third-party, partner, regulatory, and certification inspections.
• Collect, analyze, and report product conformance and performance data to guide production priorities.
• Support quality training for Quality Teams and plant personnel, ensuring adherence to testing procedures, policies, and specifications.
• Perform audits and quality tests with Operations and QA staff to address issues and verify corrective actions.
• Maintain and communicate quality records, including customer complaints and internal issues.
• Troubleshoot and resolve quality issues using root cause analysis and quality tools (e.g., process mapping, statistical methods).
• Monitor QC performance to ensure compliance with labeling, product information, and packaging specifications.
• Facilitate resolutions to daily production quality issues.
• Maintain and utilize quality databases for reporting and analysis.
• Ensure staff are trained and empowered to report food safety, quality, and compliance issues, with authority to take corrective action.
• Assist with hiring, onboarding, and training new employees.
• Perform other duties as assigned by management.

Leadership Expectations

Total Rewards

Requirements

Company Overview

Keurig Dr Pepper (NASDAQ : KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it! Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us? We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.