Driver Support Agent

Customer Service Representative

The main purpose of this position is to assist Company Drivers and Owner Operators with questions regarding fuel, permits, tolls, and their paychecks or settlements.

Responsibilities :

• Answer phone calls from drivers, record and solve problems, explain their paychecks with regard to deductions and amounts, resolve any errors that might have occurred, and research settlement pay issues on Owner / Operator settlements. Issue advances to drivers for company expense and personal money.
• Answer phone calls from drivers and advise them on fuel locations, cash fuel, and authorization number for emergency fuel.
• Assist drivers in person or over the phone by ordering registrations, licenses, or permits, and answering questions regarding permit requirements.
• Order and cancel toll passes from states as needed. Answer toll calls from drivers, terminals, or state agencies.
• Perform other related duties as assigned by supervisory personnel.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

Qualifications :

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.