Quality Assurance Analyst

Job Description

Job Description

The Quality Assurance Analyst is responsible for conducting scheduled quality reviews to ensure process accuracy and efficiency. This role involves developing and refining quality review procedures, facilitating calibration meetings, and collaborating with Business Leaders to establish audit criteria and scoring metrics. The analyst will also document audit findings, maintain comprehensive records, and ensure business processes are consistently updated to reflect the latest procedures. Additionally, they will lead training initiatives, including onboarding for new hires, refresher sessions, and cross-training opportunities, while analyzing audit trends to drive continuous improvement.

Minimum Qualifications :

• High School Diploma or equivalent.
• At least 5 years of relevant experience.

Primary Job Functions :

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Skills & Competencies Required :

Additional Information :

Full benefit package including medical, dental, life, vision, company paid short / long term disability, 401(k), tuition assistance and more.

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