Quality Monitoring Officer

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

To oversee the quality of the delivery teaching and learning within qualifications and programmes delivered within the Skills division, ensuring this is at an outstanding standard. To undertake direct support, verification, observation of teaching, learning and assessment, curriculum reviews, deep dives and standardisation activity to ensure that the delivery of the Skills division is outstanding. To ensure all staff members gain and hold the required relevant qualifications to ensure outstanding delivery.

Essential Duties & Responsibilities

Accountability

• Quality assure learner work in line with the maximus learner journey, awarding bodies and JCQ regulations. Maintain and manage a risk-based approach to sampling that is based on the team KPI's and the performance of the contract and individual delivery team member. Maintain sampling records, including keeping up to date sampling plans, and ensure appropriate focused support is in place where issues are identified. Undertake frequent observations of teaching and assessment practises, creating and implementing support plans to drive improvements
• Ensure that the centre is current regarding changes to Awarding Body and Ofsted policy or procedures and that any necessary changes are implemented. Support the division to be up to date with occupational and industry developments, ensure that all learners' achievement records and centre documentation are completed in accordance with requirements for AO and Ofsted. Ensure that, where appropriate, awarding body requirements are being met and where necessary organise approvals and act as the knowledge expert for those programmes / qualifications being monitored providing the whole department with updates, trends, developments within the sector. Lead on External Quality Assurance visits, ensuring DCS is gained and maintained for the centre
• To ensure that all exam requirements are adhered to, delivering initial and annual update training in line with JCQ regulations and ensuring all regulations are adhered to through the completion of observation of exam practices. Where necessary, provide invigilation support
• Ensure that Delivery team members maintain their occupational competency and that this is recorded, stored and available for inspection. Drive the need for continual CPD and influence the training agenda for the department, delivering direct sessions where appropriate. This includes organising, preparing, delivering regular, effective standardisation meetings with Coaches and Delivery team members that drive improvements in the quality of delivery, programme design and teaching / learning methodologies
• Influence change and drive continuous improvement across skills programmes using a range of data and outcomes
• Contribute towards the development, implementation and monitoring of key documents, policies and procedures e.g. Self-Assessment Reports and Quality Improvement Plans
• Ensure Occupational CPD is kept up to date and recorded centrally.

Qualifications & Experience

Desirable

Individual Competencies

Improving delivery

Desirable

Travel Requirements

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

32,000.00

Maximum Salary

40,200.00