Scheduling Coordinator / Customer Service

Client Care Coordinator Position

At Homewatch CareGivers' our Mission Statement is "to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care". We are currently seeking compassionate candidates for a Client Care Coordinator position, who will fulfill our mission in their daily tasks by providing diligent care to each of our clients and caregivers.

HomeWatch CareGivers provides non-medical care, companionship and personal care and assistance in activities of daily living in the homes of our clients or at their bedside. Seeking a compassionate person to become a part of HomeWatch CareGivers, West LA, Administrative Team.

Client Care Coordinator Responsibilities:

• Develop and maintain relationships with current and perspective clients and caregivers
• Answer phones and either assist the caller or direct them to the appropriate party
• Copy, fax, email, file maintain client and caregiver files both electronic and hard copy
• Communicate and document client/caregiver conversations keep accurate records scheduling and matching caregivers to clients
• Use scheduling program technology for handling prospects/clients and applicants/employees
• Work closely with our client care team
• Make contact and maintain relationships with senior-related referral sources
• Ensure a concierge level experience for every client despite the challenging nature of many situations
• Follow up with clients and caregivers about the level of service they received
• Participates in on-call rotation as assigned
• Participates in client case conferences as requested by immediate supervisor
• Participate in caregiver counseling processes
• Ability to give attention to detail and prioritize tasks
• Provides transparent communication to all clients for any status updates and ensures that the office is informed regarding any client updates. Work with deadlines

Client Care Coordinator responsibilities are not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Client Care Coordinator Candidates Should Meet The Following Requirements:

• 1-3 years experience in a home care office setting
• Register with the state of California as a home care aide with live scan fingerprinting
• Bi-Lingual preferred
• Strong experience in record keeping, insurance forms & collecting AOBs, POA's, ICD9s
• Demonstrated strong leadership skills and outstanding people management skills
• Must be self-motivated and driven to consistently meet or exceed established goals
• Your own reliable vehicle and valid driver's license
• Exceptional customer service skills, written and verbal communication skills
• Experience in the healthcare industry

Compensation: $19.00 per hour

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure. The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!