IT Help Desk Support Agent (Hybrid / San Antonio, TX)

Westport Properties, Inc. is looking for a talented IT Help Desk Support Agent to join our team. The focus of this job is on producing high quality, detailed work based on guidelines and procedures. If you have technical experience in computer repair, systems management, or IT support, read on an apply today!

Job Title : IT Help Desk Support Agent

Reports To : Help Desk Supervisor

Location : Hybrid to San Antonio, TX

FLSA Status : Non-Exempt / Hourly

Position Status : Full-Time

Work Schedule : Tuesday-Saturday 9 am - 6 pm local time, occasional overtime depending on departmental needs

Pay Range : $16.00 - $20.00 per hour

Travel Time : may require occasional in / out of state travel

Job Summary

The IT Help Desk Support Agent requires a strong knowledge of computer hardware and software and proficient knowledge in troubleshooting technical problems. The IT Help Desk Support Agent will work closely with employees, management, and IT vendors with a variety of IT skills levels. A strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programs is required.

Essential Duties and Responsibilities

• Provide functional IT Support to all user levels within the Organization
• Provide exceptional Customer Service to our end-user
• Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remote and in-person
• Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
• Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
• Small percentage of travel may be required depending on project assignment
• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
• Other Duties as Assigned

Qualifications Required

Core Competencies

Education

Benefits for Full-Time Employees

About Westport Properties

Founded in 1985, Westport Properties ("WPI") is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

Disclaimer

All employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV records. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and / or position. This job description neither restricts nor prevents management's right to assign and / or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned