Texas Licensed Community Care Supervisor

A company is looking for a Community Care Center Supervisor.

Key Responsibilities

Collaborates with contact center advisors to meet operational performance goals

Assists in executing contact center strategy and identifies training needs

Handles escalated customer contacts and reports team performance to leadership

Required Qualifications

High school diploma, associate degree, or some college preferred

Property and Casualty Insurance License or ability to obtain one

Proficient computer skills and ability to learn new software quickly

Fluency in contact center terminology and key performance indicators

Strong organizational and time management skills