Operations Manager
Zoom is seeking a dedicated Operations Manager to maintain our People Experience operations. The person in this role will drive automation initiatives and enhance employee experience through innovative AI solutions. This role is critical for improving operational efficiency and strategic impact across our HR functions.
Responsibilities
- Leading system and process automation initiatives, including implementing AI tools to streamline HR workflows and enhance employee self-service capabilities.
- Maintaining and optimizing Workday and other HR systems, identifying opportunities for automation and continuous improvement.
- Developing comprehensive documentation and policies that leverage AI tools for greater consistency and accessibility.
- Creating and maintaining reporting and analytics dashboards with AI-enhanced data visualization to support strategic decision-making.
- Managing organizational changes and transitions, utilizing automation tools to ensure smooth implementation.
- Coordinating international / regional HR projects with sensitivity to local requirements and compliance needs.
- Overseeing financial and compliance management processes with AI-assisted auditing and verification.
- Supporting recruitment and talent management processes through automation and data-driven insights.
- Developing effective presentation and communication materials leveraging AI tools for enhanced clarity and engagement.
- Partnering with stakeholders to understand requirements, implement solutions, and drive continuous improvement.
- Identifying opportunities to enhance employee experience through innovative AI solutions and process improvements.
What We're Looking For
Have a Bachelor's degree in related field.8-10 years of experience in HR operations or professional services.Have experience with HR technologies (Workday, ServiceNow).Have experience implementing AI tools and automation solutions.Possess excellent project management capabilities.Have experience designing and implementing HR operations either in individual organizations or in a professional services capacity.Hold knowledge of compliance and regulatory requirements across multiple regions.Have experience with international HR operations, particularly in Europe.Have excellent analytical skills with the ability to translate data into actionable insights.Possess excellent communication skills with the ability to explain complex concepts concisely to senior leaders.Have an innovative mindset with willingness to implement cutting-edge solutions.Salary Range or On Target Earnings : Minimum : $126,500.00 Maximum : $276,700.00 In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date : 10 / 14 / 25