Talent.com
Senior Community Director - Brand-New Lease-Up
Senior Community Director - Brand-New Lease-UpUDR, Inc. • Riverside, CA, United States
Senior Community Director - Brand-New Lease-Up

Senior Community Director - Brand-New Lease-Up

UDR, Inc. • Riverside, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

UDR, Inc. and its affiliated companies are seeking a Senior Community Director to join our team at a brand-new, lease-up apartment community located in Riverside, CA.

ESSENTIAL FUNCTIONS :

Asset Quality

Ensure community is ready for business and meets established physical standards daily as listed below :

  • Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "showing" units to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
  • Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service

Provide the best standard of quality and service through resident relations :

  • Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
  • Proactively launch self-guided tours and / or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
  • Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
  • Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
  • Oversee and ensure the maintenance related matters are resolved and / or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.
  • Financial

    Complete various accounting and financial functions associated with driving and supporting community operations :

  • Work closely with Business Manager to complete required financial responsibilities.
  • Conduct Purchase Card (P-card) reconciliation for community.
  • Personnel

    Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance :

  • Host daily and weekly team huddles to discuss community / resident / operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
  • Hire and train new staff and develop staff to maximize potential.
  • Train district property staff including RSMs, CDs and other personnel as needed and requested by AD / RM / DM . (Senior Community Director)
  • Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
  • Approve time records and requests for time off.
  • Vendor Management

    Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems :

  • Manage vendor keys according to UDR's policies and procedures.
  • Source new vendors as needed in order to maintain community appearance and resident services.
  • Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
  • Administrative

    Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations :

  • Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
  • Review, monitor, administrate and sign leases as required and needed.
  • Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and / or procedures.
  • Plan and manage all community events.
  • Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
  • Maintain acceptable NPS scores and facilitate Reputation Management Process.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
  • Smart Rent Management and Package and Parcel Management.
  • Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy".
  • Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities / inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
  • Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and / or other legal action taken, small claims and UD hearings as necessary or required.
  • Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
  • Develop and maintain emergency action procedures for the properties.
  • Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
  • Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
  • Comply with all Company policies and procedures related to employment.
  • Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
  • Perform other duties as assigned or needed.
  • EDUCATION AND EXPERIENCE :

  • Bachelor's degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.
  • Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
  • Minimum of two years' management or supervisory experience is required.
  • Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.
  • Career Development and Advancement :

    We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

    Exceptional Benefits :

    We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

    Benefits Offered :

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match
  • Salary Range :

    $100,000 / yr. - $116,000 / yr., depends on experience

    About UDR, Inc.

    UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

    UDR Inc. is an Equal Employment Opportunity Employer.

    UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

    [job_alerts.create_a_job]

    Director Community • Riverside, CA, United States

    [internal_linking.related_jobs]
    Licensed Recent CDL-A Graduates - Home Time - Avg. Up to $75,000 / Year

    Licensed Recent CDL-A Graduates - Home Time - Avg. Up to $75,000 / Year

    Melton Truck Lines • Hesperia, CA, United States
    [job_card.full_time]
    Melton Truck Lines is Now Hiring Recent CDL-A Graduates and Entry Level Drivers.Comprehensive Flatbed Training.No-Touch Freight - Flexible Home Time. Applicants must have a valid CDL-A license.Earn ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • Spring Valley Lake, California, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $2,579 per week in Hesperia, CA

    Travel Physical Therapist (PT) - $2,579 per week in Hesperia, CA

    AlliedTravelNetwork • Hesperia, CA, United States
    [job_card.full_time]
    AlliedTravelNetwork is working with Medical Solutions to find a qualified Physical Therapist (PT) in Hesperia, California, 92345!. A facility in Hesperia, CA is seeking its next amazing PT (Physical...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Technical Director - Remote

    Technical Director - Remote

    INDI Staffing Services • Moreno Valley, CA, United States
    [filters.remote]
    [job_card.full_time]
    At INDI, we're passionate about empowering individuals and businesses worldwide.Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovati...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Outpatient Physical Therapist - $3,120 per week

    Travel Outpatient Physical Therapist - $3,120 per week

    The Good Life MedStaff • Lake Arrowhead, CA, United States
    [job_card.full_time]
    The Good Life MedStaff is seeking a travel Outpatient Physical Therapist for a travel job in Lake Arrowhead, California.Job Description & Requirements. Additional Experience / Requirements Preferred...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Commercial Traveling Superintended

    Commercial Traveling Superintended

    BBSI • Murrieta, CA, United States
    [job_card.full_time] +1
    Full-time / Direct Hire position.Year + Benefits & Incentives based on performance.Job site based (CA, Utah, Nevada, Arizona). BBSI is proud to partner with a well-established general construction com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Energy Storage O&M Asset Management Leader (Director - Sr. Director level) - REMOTE

    Energy Storage O&M Asset Management Leader (Director - Sr. Director level) - REMOTE

    ThinkBAC Consulting • Riverside, CA, US
    [filters.remote]
    [job_card.full_time]
    Renewables O&M Asset Management Leader.This is an opportunity to join an industry leading renewable energy venture with strong private equity backing that is focused on the development, execution, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Associate, Growth and Business Development

    Senior Associate, Growth and Business Development

    Heritage Health Network • Riverside, CA, United States
    [job_card.full_time]
    The Growth team is HHN’s engine for revenue expansion and strategic partnership development.The team is expected to deeply understand HHN’s model, value proposition, and operational workflows to ad...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CDL-A Refrigerated Team Truck Driver in Oak Hills, CA

    CDL-A Refrigerated Team Truck Driver in Oak Hills, CA

    AllTruckJobs • Oak Hills, CA, US
    [job_card.full_time]
    Are you looking for a CDL-A team truck driving job that keeps you on the road and gets you home every week? Marten Transport, named a 2025 TCA Elite Fleet, has the perfect opportunity for you to be...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Director Access Experience TeamRemote, United States

    Senior Director Access Experience TeamRemote, United States

    Precision Medicine • Riverside, CA, US
    [job_card.full_time]
    Senior Director Access Experience Team.Precision AQ - Market Access Marketing, is the top payer marketing agency in the country. We partner with global pharmaceutical and life sciences companies who...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $2,447 to $2,735 per week in Modesto, CT

    Travel CT Tech - $2,447 to $2,735 per week in Modesto, CT

    AlliedTravelCareers • Modesto, CT, US
    [job_card.full_time]
    AlliedTravelCareers is working with Prime Time Healthcare to find a qualified CT Tech in Modesto, Connecticut!.Now Hiring : Allied Healthcare CT - Modesto, CA. Contact us for Pay Information.Actual a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Clinical Trial Contributor (Hiring Immediately)

    Remote Clinical Trial Contributor (Hiring Immediately)

    Maxion Research • Hesperia, California, US
    [filters.remote]
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Dietitian - Community Health

    Dietitian - Community Health

    Providence Health and Services • Hesperia, California, United States
    [job_card.full_time] +1
    The Outpatient Registered Dietitian functions independently providing education to patients in various settings such as group, individual and telephone contact. This position is responsible for rese...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Experienced Regional & ORT CDL-A Driver - Earn $1,050-$1,700 / Week

    Experienced Regional & ORT CDL-A Driver - Earn $1,050-$1,700 / Week

    Andrus Transportation Services, Inc. • Hesperia, CA, US
    [job_card.full_time]
    Andrus Transportation Services is Now Hiring Regional & OTR CDL-A Truck Drivers.Discover Peak Potential with Andrus!.Andrus offers peak driving potential thanks to our amazing routes, variety o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Practice Builder - Municipal / Roadway

    Practice Builder - Municipal / Roadway

    Kimley-Horn • Riverside, CA, United States
    [job_card.full_time]
    Kimley-Horn has an opportunity for a motivated Practice Builder to expand our Roadway practice in Riverside, California (CA)!. Expand our practice and presence in the local market focused on roadway...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Crestline, California, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Outpatient Physical Therapist - Up to $3,300 per week

    Travel Outpatient Physical Therapist - Up to $3,300 per week

    Connected Health Care • Lake Arrowhead, CA, United States
    [job_card.permanent] +1
    Connected Health Care is seeking a travel Outpatient Physical Therapist for a travel job in Lake Arrowhead, California.Job Description & Requirements Specialty : Physical Therapist Discipline : Thera...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CDL-A Driver Leaders - Home Time - Earn Up to $105,000 / Year + Benefits

    CDL-A Driver Leaders - Home Time - Earn Up to $105,000 / Year + Benefits

    Werner Enterprises • Hesperia, California, United States
    [job_card.full_time]
    Werner is Now Hiring CDL-A Driver Leaders!.Werner is Immediately Seeking Driver Leaders.Top Performers Earn Up To $105,000 per Year. Make a Lasting Impact as a Driver Leader.Help shape the future of...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]