ServiceNow Software Engineering Manager - HR

Job Summary :

The Manager, Software Engineering will lead a team of front-end and back-end ServiceNow developers within the Workforce Technology organization, supporting the Global HR Operations service desk and experience platforms (., D Tools HR). Reporting to the Sr. Manager, Software Engineering, this leader will own engineering delivery, platform support, and technical strategy for enterprise-grade ServiceNow HRSD solutions.

An ideal candidate would be a hands-on ServiceNow development leader with deep JavaScript and AngularJS coding expertise, a passion for building scalable platforms, and a proven track record of mentoring software engineering talent.

Responsibilities :

Lead and mentor a team of software and solution engineers, fostering a culture of excellence, innovation, and accountability

Provide coaching, career pathing, and growth plans for team members

Act as a functional leader and technical coach on engineering best practices and standards

Identify and grow future engineering leaders across the organization

Drive front-end architecture, design, and implementation across ServiceNow HRSD and Employee Center Pro

Oversee Tier 2 engineering support for production ServiceNow solutions, ensuring high availability and incident resolution

Collaborate with operations teams to ensure ongoing data quality, compliance, and platform integrity

Partner with Product Managers and Designers to define and prioritize user-centric enhancements

Translate complex business needs into scalable software solutions

Lead code reviews, testing, and deployment of innovative, enterprise-grade features

Collaborate across domains to align roadmaps, resolve issues, and deliver outcomes

Set vision for front-end ServiceNow engineering strategy, balancing modernization and platform stability

Champion agile methodologies (Scrum, Kanban) to drive efficient, value-driven delivery

Serve as escalation point for complex technical issues and architectural decisions

Lead transformation initiatives that modernize the employee experience within ServiceNow

Skills & Experience :

8+ years of hands-on ServiceNow development experience, with deep platform knowledge

3+ years leading engineering teams and complex front-end ServiceNow implementations

Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, REST APIs

Expertise in ServiceNow frameworks including Employee Center Pro, Workspaces, UI Builder, and Next Experience.

Strong experience with ServiceNow HR Service Delivery and Employee Center Pro

Proven ability to build and optimize API integrations (REST / SOAP) with external systems (., SAP SuccessFactors, Workday)

Familiarity with emerging Agentic AI platforms (., Moveworks) a huge plus

Adept at translating technical concepts into business value and user outcomes

Skilled at influencing and building trust with stakeholders across levels and functions

Strong storytelling and presentation skills to evangelize technology strategy

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified HR Implementation Specialist

Agile certifications

Education :

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and / or equivalent work experience

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The hiring range for this position in Seattle is $175,800 - $235,700 per year and in California is $167,700 - $224,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and / or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and / or other benefits, dependent on the level and position offered.