Technical Account ManagerVirtualVocations • Madison, Wisconsin, United States

Technical Account Manager

VirtualVocations • Madison, Wisconsin, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Account Manager with Contact Center experience.

Key Responsibilities

Serve as a technical subject matter expert on the company's architecture and collaboration tools

Partner with the customer account team to enhance customer relationships

Manage technical feature requests and act as a trusted advisor to customers

Required Qualifications

3+ years in a client-facing technical role, preferably as a Technical Account Manager or Solutions / Sales Engineer

Understanding of IP Telephony, SIP / H323, and troubleshooting network issues

Experience with video conferencing and UC tools

Administration experience with Windows, Mac, and Linux

Familiarity with cloud CCaaS platforms and contact center technologies

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