Retail Support

Job Description

Job Description

RETAIL SUPPORT

General Summary

As a Retail Support, you will be responsible for promoting sales growth amongst all sales associates and store. In addition, you will ensure tasks are completed as well as contributing to a vibrant culture based on customer trust, respect, integrity, continuous learning and fun. You will ensure that all operations in the store are occurring as expected. You have a strong attention to detail and are an expert in processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in an uncertain environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning, love to delight our customers and contribute to a strong team culture in the store.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for opening and closing store procedures
• Assists with internal, external, front and back end operations
• Uphold all company policies, standards, and procedures
• Responsible for performing SM duties in their absence
• Supervise, train, coach and develop all associates (i.e conduct mock sales and training, participate and host staff meetings scheduled for the store, Encourage services, promotions and events provided by our company)
• Maintain individual sales goals Assist sales associates and store in achieving sales growth and sharing sales tactics
• Create fluidity within store departments (i.e. inventory, front desk and back of house)
• Maintain an awareness of all product information, merchandise promotions and advertisements and test products
• Understand and execute the customer journey
• Familiarize yourself with all marketing material
• Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention
• Communicate merchandise needs, pricing / product concerns, team concerns, and operational setbacks / feedback to management daily
• Accommodate all customers by providing outstanding customer service
• Assist with the creation, revision and modifications of existing and new SOPs
• Assist with unloading shipment and store projects
• Receive products during deliveries and ensure state requirements are met
• Process invoices into POS system (i.e received product, label, tag, stock and merchandise received goods)
• Troubleshoots daily close out and shift sales analysis
• Assist with data capture including marketing sources, emails & loyalty sign ups
• Anticipate problems and develop effective approaches for solving them
• Respond to requests for information or assistance by upper management in a timely manner
• Prepare and transmit daily bookkeeping, invoicing and data as required
• Disseminate information equally and completely to upper management

Minimum Job Qualifications

Employee Conduct

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Expected hours of work

Customer Service

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Any other reasonable request by management is expected to be completed.

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