Customer Service Representative - Producer Services

Are you a problem-solver who thrives in a fast-paced environment? Do you enjoy helping others and making complex processes simple? We're looking for a

• Bilingual Producer Service Center Representative
• to support our internal agents and partners with professionalism, empathy, and expertise.
• What You'll Do
• Serve as the go-to resource for internal agents, brokers, and field leaders-answering questions and resolving issues quickly and accurately.
• Handle a variety of inquiries, including :
• Policy & Underwriting :
• Why hasn't a policy cleared? What's missing?
• Technology :
• Troubleshoot enrollment system issues.
• Licensing, Billing & Compensation :
• Provide clear answers and guidance.
• Research and resolve issues during the call, asking the right questions to get to the root of the problem.
• Manage 30-40 calls per day during peak season, with call times ranging from 5-35 minutes.
• Communicate professionally via phone and email, ensuring every interaction is positive and productive.
• What We're Looking For
• Must-Have Skills :
• Bilingual in Spanish and English (verbal, written, and reading)
• Strong communication and problem-solving skills
• Basic computer skills and ability to learn new systems quickly
• High School Diploma or GED
• Preferred Skills :
• 2+ years in a contact center environment
• Insurance knowledge or licensing experience
• Familiarity with Microsoft Office Suite
• Soft Skills :
• Calm under pressure and adaptable to change
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Friendly, professional demeanor
• Job Type & Location
• This is a Contract position based out of Rosemont, IL.
• Pay and Benefits
• The pay range for this position is $19.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.