Program Administrative Assistant

Overview

Chapter Overview

First Tee – Phoenix, founded in 2003, creates experiences that build character to empower kids through a lifetime of new challenges and continuous personal growth. By seamlessly integrating the game of golf with a life skills curriculum, First Tee – Phoenix creates active learning experiences that build inner strength, self- confidence and resilience that kids can carry to everything they do. These character education programs are offered at golf courses, elementary schools, and youth centers in the community.

Mission Statement

To provide opportunities for all youth to achieve success in every aspect of life, through the game of golf.

Job Summary

The Program Assistant provides support for a variety of team members to keep the program team running at a fast pace. As the main phone contact the Program Assistant is often the first impression of First Tee – Phoenix for member families, volunteers, donors and the community at large.

Key criteria for success in position :

• Joyful – whether via phone, online or in-person, making our constituents and team feel valued and providing quality customer service is key.
• Organized & Detailed – ability to manage multiple tasks, utilize technology and precise data entry.
• Calm & composed – being able to navigate and understand a complex, fast- paced environment while maintaining quality.
• Team player – takes initiative, manages tasks independently with direction and can balance the needs of many.

Experience Required

Qualifications / demonstrated ability to

Commitment

Be a model of one becoming a Game Changer by practicing the life skills we promote called the 5 key commitments :

Essential Responsibilities

Responsibilities

Below is not intended to be an exhaustive list but a general overview of the core functions.

o Joyfully answer the main line, answering questions or transferring as needed

o Provide support and troubleshooting related to membership and

registration to families as needed

o Serve as the main reviewer of SalesForce inquiries including review and distribution of all leads / cases to appropriate team member

o Become an expert in Sales Force including but not limited to entering information, pulling reports, making changes, setting up class schedules, etc.

o Support the School Program by providing active lists, inputting detailed information in Sales Force for reporting, coordinating paperwork with HQ, etc.

o Keep program website pages up to date – including monthly and quarterly updates and as needed

o At the direction of the MarCom Manager utilize Canva to update fliers, social media posts, and more

o Provide support for the creation of newsletters

o At the direction of the Engagement Manager or others, aid with successful member events

o Complete event related tasks as needed

o Assist with administrative tasks of Program Team

o Support program team meetings with scheduling, notes, and follow-up

o Participate in general First Tee – Phoenix activities including fundraisers, tournaments, clinics, visibility events, etc.

o Support organization wide needs

o Other duties as assigned

Benefits