Technical Support SpecialistOceans Healthcare • Lafayette, LA, United States

serp_jobs.error_messages.no_longer_accepting

Technical Support Specialist

Oceans Healthcare • Lafayette, LA, United States

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Description

The technical support specialist will be responsible for the setup of individual laptops and tablet hardware. The role will be an initial point of contact for technical support calls received by phone, e-mail or ticketing system. This includes installing, diagnosing, repairing, maintaining, and upgrading laptop / desktop / tablet hardware and other IT equipment to ensure high level of performance. Provide support to end users with an exceptional degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts with other members of IT team.

Schedule : Monday - Friday 2nd shift. On call shift differentials possible.

Position is hybrid, candidate must be in Lafayette area.

Essential Functions :

Assist with installation and troubleshooting of applications used by end users on their equipment.
Responsible for responding to queries either in the ticketing system, over the phone or in person.
Reviews daily work tickets to avoid overdue tickets.
Monitor daily performance of computer systems; Run diagnostic programs to resolve problem.
Able to troubleshoot and walk customers through problem-solving process.
Clean up computers; Install, configure, modify, and repair computer hardware and software.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; Respond to customers seeking help.
Perform installation and maintenance of laptops, desktops, tablet computers and other IT equipment.
Create and distribute network related information to users, such as new account information; as well as, activating and deactivating user accounts.
Perform additional duties and projects as assigned.

Requirements

Education / Experience Requirements :

At least 2 years of experience in Information Systems or Technical Support.

Windows operations systems proficiency.

Active directory administration experience.

Qualifications / Skills :

Ability to visualize and conceptualize user problems from a distance and work with the user remotely to resolve the issues.

Must have excellent customer service skills and appropriate technical experience with troubleshooting and installation of computer hardware and peripheral equipment.

Ability to manage multiple priorities and demands on a daily basis.

Must be able to work with users at all levels of skills and abilities.

Experience in Microsoft Office products and general patient accounting systems.

Effective communication abilities for phone contacts with insurance payers to resolve claim issues.

Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.

Able to work in a team environment.

Ability to function with minimal supervision and complete understanding and respect of confidentiality.

Work Environment : Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paces and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.

serp_jobs.job_alerts.create_a_job

Technical Support Specialist • Lafayette, LA, United States

Job_description.internal_linking.related_jobs

Mobility Tech - OLGMC 9W Med Tele - Full Time (Days - 7A-7P)

Ochsner Health System • Lafayette, LA, US

serp_jobs.job_card.full_time

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award ...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new

Client Support Specialist

Talent Find Professional • Lafayette, LA, us

serp_jobs.job_card.full_time +1

serp_jobs.filters_job_card.quick_apply

Remote Agent — Talent Find Professional.Many people want work that feels meaningful and gives them the freedom to build a better future. At Talent Find Professional, we help motivated individuals st...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days

Work From Home -Remote Writing Specialist

Outlier • Lafayette, LA, United States

serp_jobs.filters.remote

serp_jobs.job_card.full_time

Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Work From Home -Remote Content QA Reviewer

Outlier • Lafayette, LA, United States

serp_jobs.filters.remote

serp_jobs.job_card.full_time

serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted

Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)

Mercor • Lafayette, Louisiana, US