Business Analyst

Required Qualifications for Position

• Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts.
• 3 - 4 years’ experience in application, services, or application analysis, deployment, and support.
• Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager.
• Knowledge of IT infrastructure & software component relationships, trends, and best practices, on-premise and SaaS solutions.
• Solid skills with computers, operating systems, and software (MS Office Suite, MS Project, and other IT applications) and ability to learn new technical concepts quickly.
• Excellent analytical abilities, including process analysis and development, problem-solving, and root cause analysis.
• Strong teaming skills, collaboration, negotiation, communication, organizational, people management, and conflict resolution skills.
• Willing to travel to business unit or Service Provider locations, as needed.
• Business operations knowledge.
• 2 years’ experience working with support vendors and a software support environment.
• Knowledge of ITIL processes and metrics.

Desired Skills