Customer Support Quality LeadVirtualVocations • Springfield, Massachusetts, United States
Customer Support Quality Lead
VirtualVocations • Springfield, Massachusetts, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
[job_alerts.create_a_job]
Quality Lead • Springfield, Massachusetts, United States
[internal_linking.related_jobs]
Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving.We oper...[show_more]
Monday through Friday, 10 : 00 PM - 9 : 00 AM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward.
to innovate and advance all aspects...[show_more]
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service.Tsubaki is a leading manufacturer and supplier of power transmission and motion control products.As a ...[show_more]
Role Overview • •Mercor is looking for freelance contributors who are able to analyze the output of various B2B SAAS systems, ranging from Slack messages to Linear tickets to Salesforce entries.This ...[show_more]
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...[show_more]
Computer & Information Technology, PSU A.The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand ...[show_more]
Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions.W...[show_more]
RegalCare at Holyoke - Stern Rehab.Prime HealthCare Staffing, a national health care staffing company with over 20 years in the business, is looking for an experienced PT for a travel contract oppo...[show_more]
Job title : Quality Review and Audit Senior Representative.Duration : 3 Months+ (Extension Possible).Quality Review & Audit Senior Representative Client IFP Risk Adjustment.The position supports Clie...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...[show_more]
As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service.We...[show_more]
This opportunity is located within our.Ensign-Bickford Aerospace & Defense Company.Ensign-Bickford Aerospace & Defense (EBAD),.
As we prepare to double in size over the next 3-5 years, we're investi...[show_more]
Build Your Career in Telecom Operations—Apply for the Sales Support Representative Role at Opal Core Marketing!.Opal Core Marketing, an innovative marketing firm focused on direct outreach and clie...[show_more]
Contributes to the IT Support job family in a support capacity.Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, h...[show_more]
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team.Our company cultu...[show_more]
Lead Banker - High St - Holyoke, MA
PeoplesBank • Holyoke, MA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sample Receiving Tech 1
Pace Analytical Services, LLC • East Longmeadow, MA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Side Hustle Project Lead
Finance Buzz • Southampton, Massachusetts, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Work from Home - Online Product Support (Entry Level)
GLOCPA • Amherst Town, Massachusetts
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Tooling Specialist I (UH) - 2nd shift
U.S. Tsubaki Power Transmission, LLC • Holyoke, MA, Hampden County, MA; Massachusetts, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote SaaS Software Data Reviewer - AI Trainer ($30-$37 per hour)
Mercor • Holyoke, Massachusetts, US
[filters.remote]
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Team Lead
Tempur Sealy • West Hartford, CT, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager of User Support - CICS IT (Hybrid Opportunity)
InsideHigherEd • Amherst, Massachusetts, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Site Support Analyst
Chubb • Simsbury, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
PT - SNF
RegalCare at Holyoke - Stern Rehab • Holyoke, MA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Quality Review and Audit Senior Representative
Integrated Resources • Bloomfield, CT, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Holyoke, Massachusetts
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Remote Content QA Reviewer
Outlier • Springfield, MA, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Inspection Technology Leader
Pursuit Aerospace • South Windsor, CT, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director, Quality
Ensign-Bickford Industries • Simsbury, CT, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales Support Representative
New Business Firm Hiring • Meriden, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Support Analyst
The Cigna Group • Bloomfield, CT, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Quoting Specialist
Trumpf, Inc. • Farmington, CT, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]