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Product Specialist – ISAAC Platform (Réf 19-13 S)
Product Specialist – ISAAC Platform (Réf 19-13 S)1perTInent inc • Orlando, Florida, USA
Product Specialist – ISAAC Platform (Réf 19-13 S)

Product Specialist – ISAAC Platform (Réf 19-13 S)

1perTInent inc • Orlando, Florida, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • Act as a consultant for customers regarding system sizing and specifications.
  • Prepare configure and test customer orders.
  • Provide Level-2 support for the ISAAC platform.
  • Deliver customer training on the platform.
  • Support potential onsite deployments and training sessions.
  • Participate in system-level testing in collaboration with the R&D team.
  • Provide network and / or system setup assistance for SMIs project teams.
  • Collaborate closely with the Support and QA teams.
  • Manage assignments independently and work autonomously when required.
  • Be available for travel (approximately 30% of the time).
  • Qualifications :

    • Strong knowledge of networking concepts (switches routers VLAN DHCP NTP DNS etc.).
    • Hands-on experience in setting up and managing networks.
    • Excellent troubleshooting and problem-solving skills.
    • Experience with VMware or other virtualization platforms (e.g. Proxmox).
    • General Linux usage and basic administration skills.
    • Programming experience (middleware automation scripting workflow management).
    • Understanding and hands-on use of RESTful APIs.
    • Broad knowledge of computer architecture (compute storage networking).
    • Ability to interpret interactions between different systems.
    • Familiarity with PXE SNMP and Node-RED (a plus).
    • Understanding of containerized (Docker) environments (a plus).
    • Experience with Agile methodologies and development lifecycle tools (GitLab Jira Git) (a plus).
    • Familiarity with AV / Entertainment systems technologies and concepts (a plus).
    • Proficiency in Office365 tools including Teams Outlook Word and Excel.
    • Personal Attributes

    • Detail-oriented and self-driven.
    • Strong technical troubleshooting and problem-solving skills.
    • Ability to perform under pressure and manage in-person conflict when necessary.
    • Excellent technical communication and writing skills in English.
    • Capable of interpreting and commenting on technical diagrams.
    • Able to work independently and as part of a team.
    • Positive professional attitude with strong interpersonal skills.
    • Highly organized with exceptional attention to detail.
    • Proactive and creative contributing ideas to the team.
    • Effective in fast-paced dynamic environments.
    • Comfortable delivering presentations to groups.
    • Able to adapt technical information for diverse audiences.
    • Education & Experience

    • Minimum of 3 years of work experience in a similar role.
    • A bachelors or masters degree in Engineering or Computer Science is not required but is a strong plus.
    • Additional Information :

    • 15 days PTO including sick personal and vacation; 20 days after 1 year
    • Health dental vision and life insurance
    • Short term disability
    • Workers compensation insurance
    • Cell phone service provided
    • Hybrid office / remote work environment
    • Occasional travel (w / Per Diem)
    • Remote Work : No

      Employment Type : Full-time

      Key Skills

      Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy

      Experience : years

      Vacancy : 1

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