Customer Relations Representative - State Farm Agent Team Member

Benefits:

• License reimbursement
• Health stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency has proudly served the community for the past 10 years with a close-knit team of three professionals who genuinely enjoy working together and supporting one another. I graduated from Penn State with a degree in Finance and went on to earn my MBA. Beyond the office, Im active in my church and believe in leading with integrity, compassion, and a service-first mindset values that are reflected in how we take care of our customers and each other.

Our culture is family-oriented, collaborative, and anything but corporate. Were a small, tight-knit unit where everyone has a voice and works together to succeed. Im hands-on in the office, offering one-on-one training and support to ensure each team member feels confident and prepared to grow. We offer $150 toward health benefits and a supportive, flexible environment where teamwork and personal accountability go hand in hand. The best part about working here is the accessibility and closeness between the agent and the team youre never just a number; youre part of the family.

Were looking for friendly, outgoing, and motivated individuals who enjoy connecting with people and take pride in helping others someone whos ready to be part of a team that truly values trust, collaboration, and growth.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Chad Fields - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer