Broker Service Concierge Representative

Broker Service Concierge Representative

This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid / virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Broker Service Concierge Representative is responsible for providing dedicated operational support and expertise, as well as single point of service support (e.g., phone and e-mail inquiries, claims, enrollment, billing) to Elite Broker contacts (Brokers, General Agents, Agencies, etc.) and Account Management. Services for customized client accounts (those requiring handling of both SG and LG accounts, supporting regional plan offerings, have issues that are impacting multiple service areas such as claims, eligibility, etc. and provide onsite support as needed) with timely and effective response to broker / client service related concerns and issues.

How you will make an impact :

• Keeps operational teams and sales teams apprised of any significant market issues.
• Keeps account management apprised of service related trends and issues, handles escalations and provides overall support to key broker service related issues and needs.
• Talks with dedicated Brokers about complex client issues by phone; email; or in person to ensure the best service possible.
• Answers dedicated broker inquiries regarding health plan or service issues.
• Responds to customer issues and investigates and resolves errors.
• Coordinates complaint resolution concerning billing or services rendered with appropriate department(s).
• Coordinates broker service needs with other departments as required to ensure the highest level of service and satisfaction.
• Assists and / or trains dedicated Brokers / Agencies on available electronic applications / tools to help support and manage their business.
• Regularly attends and participates in broker site visits as the need arises based on market request.
• Broker visits can be anywhere from quarterly to a couple times a year all depending on importance and the need.
• Seeks, understands and responds to the needs and expectations of internal and external customers.

Minimum Requirements :

Preferred Skills, Capabilities and Experiences :

For candidates working in person or virtually in the below location(s), the salary range for this specific position is $22.19 / hr to $39.95 / hr. Locations : Nevada, California, Colorado, New York.

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

URAC accredited areas, the following professional competencies apply : Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are : Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work : At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.