Customer Support Hero 2025Witt Pest Management • Pittsburgh, PA, US
Customer Support Hero 2025
Witt Pest Management • Pittsburgh, PA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]$20 / hour starting wage Performance bonuses Earn incentives for meeting key performance indicators (KPIs) Career growth opportunities We promote from within!401(k) with company match Start securing your future A fun, supportive team culture We work hard and celebrate wins together! Flexible full-time schedule 40-hour workweek with occasional Saturdays during peak season Comprehensive benefits package Health, dental, vision, life, and disability insurance Paid training & ongoing coaching We invest in your success from day one A strong communicator You listen actively and speak with confidence. Tech-savvy & detail-oriented Youre comfortable with CRMs, scheduling software, and managing multiple tasks at once. Problem solver with a positive attitude You tackle challenges head-on and always look for solutions. Customer service superstar You love helping people and delivering a great experience. Team player with a strong work ethic You thrive in a fast-paced, high-energy environment. Previouscustomer service, call center, or administrative experience preferred Strong organizational skills & ability to multi-task efficiently Experience usingGoogle Apps, CRM software, or similar tools a plus Aprofessional, friendly, and patient demeanor Ability to pass abackground check and employment reference check
Job Description
Job Description
Salary : $20 / hr
Customer Support Specialist
Be the Voice of Witt. Help Customers. Grow Your Career.
Are you a customer service pro who thrives on solving problems, helping people, and keeping things organized? Witt Pest Management, Pittsburghs largest independent pest control company, is looking for a detail-oriented and customer-focused professional to join our in house Customer Experience Team as a Customer Support Specialist.
This role is perfect for someone who enjoys talking to people, scheduling appointments, resolving concerns, and ensuring an outstanding customer experienceall while working in a collaborative, supportive, and fast-paced environment.
What Youll Do :
- Be the first point of contact Handle inbound customer calls, emails, and chats, providing excellent service with professionalism and warmth.
- Schedule services with precision Coordinate appointments between customers and technicians to ensure seamless service.
- Problem-solve & support customers Address service inquiries, handle customer concerns, and assist with account updates.
- Proactively engage customers Follow up on leads, reach out for service upgrades, and confirm scheduled services.
- Maintain accurate records Update customer accounts in our CRM and keep everything running smoothly.
- Collaborate with teams Work closely with Sales, Operations, and Field Technicians to ensure the best possible service.
What We Offer :
What Were Looking For :
What You Need to Qualify :
Why Witt?
Were a family-owned company with 115+ years of experience, blending old-school customer care with cutting-edge innovation. At Witt, youll find stability, support, and plenty of room to growwhether youre looking to build a career or be part of a team that truly values its people.
Apply today and take the first step toward an exciting career with Witt Pest Management!
Witt Pest Management is aDrug-Free Workplace and an Equal Opportunity Employer.
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Customer Support • Pittsburgh, PA, US
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