Client Support, Return Mail Processor (Tier II)

Job Description

Job Description

We are looking for a detail-oriented Client Support, Return Mail Processor (Tier II) to join our team on a contract basis in West Henrietta, New York. This role involves managing return mail processes, ensuring accurate data entry, and maintaining strong client relations in accordance with company policies. As an on-site position, occasional overtime may be required.

Responsibilities :

• Process daily return mail by logging items into the system and preparing outgoing packages.
• Contact clients to confirm and update business addresses when necessary.
• Follow established guidelines to maintain positive client relationships and resolve issues in line with company policies.
• Utilize software systems such as Salesforce and Adobe Flex to perform necessary tasks.
• Conduct data entry with precision while prioritizing and organizing workloads effectively.
• Assist with additional data entry responsibilities as required.
• Ensure quality service standards are upheld in all tasks.
• Collaborate with team members or work independently to meet deadlines.
• Handle lifting tasks ranging from 10-20 pounds as needed.
• Proven experience in customer service or data entry roles.
• Proficiency with software systems such as Salesforce and Adobe Flex.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Familiarity with company policies and procedures related to client relations.
• Reliable transportation to the on-site location.
• Basic computer literacy and proficiency in using HRIS systems.
• Ability to work independently with minimal supervision.
• Flexibility to work overtime when necessary.