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Field Service Technician
Field Service TechnicianMotion Recruitment • Louisville, Kentucky, United States
Field Service Technician

Field Service Technician

Motion Recruitment • Louisville, Kentucky, United States
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  • [job_card.temporary]
[job_card.job_description]

Our client is looking for a Field Service Technician for a 9-month contract in Louisville KY 40213.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Job Title : Field Service Technician

Location : Louisville KY 40213

Duration : 9 months

Type : Contract

Pay Rate : $25.67 / Hr. on W2.

Additional Notes :

  • This role requires weekly overnight travel from Sunday through Thursday, with onsite work at client retail locations during standard business hours.
  • Overtime may be required based on project workload and site demands.
  • Candidates must have a valid state driver’s license (Real ID compliant), a clean MVR, and a reliable personal vehicle for daily travel between locations.
  • The position focuses on upgrading and servicing advanced commercial printers, including component replacements, complex hardware repairs, and escalated troubleshooting.
  • Technicians will provide onsite support for printer systems, servers, hard drives, and connectivity issues, ensuring timely resolution and minimal downtime for customers.
  • Responsibilities include installing and removing equipment, managing system operations, documenting service activities, and acting as a customer-facing technical resource.
  • Strong communication and professionalism are required, along with the ability to work independently in fast-paced retail environments.
  • Candidates must be able to lift up to 50 lbs, prioritize multiple tasks, and maintain high attention to detail while delivering consistent, high-quality service.

Required Skills & Experience

  • Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
  • Must be able to do extensive traveling via plane and / or car
  • Must have commercial / large printer experience; Lexmark printer certification nice to have
  • Experience working on commercial printers and have an electronics / mechanical aptitude
  • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
  • Working knowledge of the Microsoft Office application suite including MS Outlook
  • Experience with multi-platform Windows O / S required
  • Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
  • Ability to work independently in a retail environment
  • Ability to lift up to 50lbs.
  • Excellent customer service skills and professionalism
  • Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
  • Demonstrated capability to achieve results in a fast-paced, client-driven environment
  • What You Will Be Doing

  • Project focus on upgrading advanced commercial printers at retail locations
  • Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
  • Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
  • Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
  • Install and remove equipment and systems as required
  • Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
  • Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
  • Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
  • Determine the most cost-effective repair / resolution to minimize customer downtime
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