Field Service TechnicianMotion Recruitment • Louisville, Kentucky, United States

Field Service Technician

Motion Recruitment • Louisville, Kentucky, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.temporary]

[job_card.job_description]

Our client is looking for a Field Service Technician for a 9-month contract in Louisville KY 40213.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Job Title : Field Service Technician

Location : Louisville KY 40213

Duration : 9 months

Type : Contract

Pay Rate : $25.67 / Hr. on W2.

Additional Notes :

This role requires weekly overnight travel from Sunday through Thursday, with onsite work at client retail locations during standard business hours.
Overtime may be required based on project workload and site demands.
Candidates must have a valid state driver’s license (Real ID compliant), a clean MVR, and a reliable personal vehicle for daily travel between locations.
The position focuses on upgrading and servicing advanced commercial printers, including component replacements, complex hardware repairs, and escalated troubleshooting.
Technicians will provide onsite support for printer systems, servers, hard drives, and connectivity issues, ensuring timely resolution and minimal downtime for customers.
Responsibilities include installing and removing equipment, managing system operations, documenting service activities, and acting as a customer-facing technical resource.
Strong communication and professionalism are required, along with the ability to work independently in fast-paced retail environments.
Candidates must be able to lift up to 50 lbs, prioritize multiple tasks, and maintain high attention to detail while delivering consistent, high-quality service.

Required Skills & Experience

Minimum 2 to 3+ years of field service experience, specifically in commercial printers required

Must be able to do extensive traveling via plane and / or car

Must have commercial / large printer experience; Lexmark printer certification nice to have

Experience working on commercial printers and have an electronics / mechanical aptitude

Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

Working knowledge of the Microsoft Office application suite including MS Outlook

Experience with multi-platform Windows O / S required

Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration

Ability to work independently in a retail environment

Ability to lift up to 50lbs.

Excellent customer service skills and professionalism

Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

Demonstrated capability to achieve results in a fast-paced, client-driven environment

What You Will Be Doing

Project focus on upgrading advanced commercial printers at retail locations

Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit

Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems

Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment

Install and remove equipment and systems as required

Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems

Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner

Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes

Determine the most cost-effective repair / resolution to minimize customer downtime

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