Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

flexible schedule availabilityprioritizationflexibility in schedulebilingualismorganizationcrm familiaritycustomer satisfaction commitmentproficiency in customer service software and toolsadaptabilityinterpersonal skillsproblem-solving skillsresiliencecustomer service representativesorganization skillscrm knowledgetime management skillsorganizational and time management skillsresilience in challenging situationscustomer satisfactionstrong oral and written communication skillslanguage fluencyanalytical abilitiesstrong analytical skillscustomer service experiencecustomer servicestrong analytical and problem-solving abilitiesmultitasking and prioritizationcustomer service and supportability to multitask and prioritizeservice excellencecustomer feedbackability to multitask and prioritize under pressureexcellent organizational and time management skillsfamiliarity with crm systems and practicescustomer service softwareflexibilitycrm systemscrm systems familiaritycustomer service software proficiencycommunication skillsproficiency in customer service softwareflexible schedulingcustomer feedback managementcustomer service skillstime managementbasic understanding of business operations and customer needsoral communicationfluent in multiple languagesempathyability to multitaskbilingual or multilingual abilitiesknowledge of crm systemsstrong communication skillsability to multitask and prioritize effectively under pressureoral and written communication skillscustomer satisfaction and service excellenceconflict resolutionanalytical skillscustomer feedback analysiscommunicationanalytical and problem-solving abilitiespositive attitude and resiliencefamiliarity with crm systemsexcellent organizational skillsmulti-taskingteamworkteamwork and collaborationflexibility in schedule availabilityproblem solvingflexibility and adaptabilityteam collaborationmultitaskingorganizational skillspositive attitudecollaborationsales supportability to multitask and prioritize effectivelyproblem-solving abilitiescrm systems and practicesproblem-solvingsalesproblem resolutionstrong interpersonal skillscustomer feedback gatheringcustomer relationship management (crm)documentationwritten communicationbasic understanding of business operationsstrong oral and written communicationactive listeningeffective communication

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000