Failure Analysis Engineer

Job Description

Job Description

Overview

We are seeking a highly skilled and motivated Failure Analysis Engineer (FAE) to join our team. The successful candidate will work directly with clients to ensure deliverables fall within the applicable scope and budget. We are seeking a highly skilled and motivated Senior Engineering Team Member to support the resolution of hardware issues related to our ESSN Server Products portfolio. The role involves close collaboration with customers, as well as internal teams including Foxconn R&D, Product Engineering, and Quality Engineering. This position focuses on identifying elevated factory and field failure symptoms, conducting in-depth circuit failure analysis, and determining root causes, leading to corrective actions that improve product quality and customer satisfaction.

Duties and Responsibilities

• Troubleshoots, debugs, and determines root cause at multiple system levels for customer devices.
• Analyzes circuits and topologies to identify marginal failure root causes.
• Drives recovery actions and repairs for failing devices.
• Engineering Investigations : Lead engineering investigations of significant customer field and factory escalations related to hardware issues, ensuring timely resolution.
• Customer Satisfaction & Quality Improvement : Enhance customer satisfaction and product quality by addressing hardware-related issues promptly and efficiently.
• Cross-functional Collaboration : Work directly with design and manufacturing teams to investigate hardware issues down to the component level.
• Internal Collaboration : Collaborate with multiple internal engineering disciplines (HW, SW, Diags, Quality, Product, Mechanical, Materials, Reliability) to resolve complex hardware issues.
• Capture Programs Support : Facilitate the execution of special capture programs such as Early Field Capture, Selective Field Capture, ORT, L6, L10, L11 Factory Operations, and RMA.
• Feedback & Process Improvement : Provide feedback to internal and external teams based on analytical findings to improve process and design methodologies.
• RMA & Service Support : Assist in communicating best practices for WW RMA & Service Centers to improve product knowledge and streamline operations.
• Operational Excellence : Promote “best practices” across WW Operational, RMA, and Service Sites, driving efficiencies and quality improvements.
• Miscellaneous Duties : Perform additional duties as required, based on business needs

Skill / Knowledge Requirements :

Education and Experience :

Additional Requirements Experience :

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