Payments Operations Specialist - US (m/f/d)Pliant.io • New York, NY, US
Payments Operations Specialist - US (m / f / d)
Pliant.io • New York, NY, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]3+ years of professional experience, preferably at a UK / EU / US FinTech, PSP, PayTech You have worked in a Payments Operations department or similar You have a solid understanding of card products and issuer processing and have had direct exposure working with Visa and / or Mastercard, experience working directly with card processors is a plus You have direct experience with payments processing (Swift, ACH, Wire, RTP, FedNow) You have experience working with ticketing systems and completing complex investigations and analysis You are detail-oriented and can handle multiple tasks simultaneously in a dynamic and time bound environment You have ability to manage multi channel communications from multiple external partners (scheme, processor, manufacturer, banks) You have strong reporting and analytical skills, SQL or Python would be an advantage You have a strong proficiency in Excel You are a fast learner and are keen to work in an international team with a real opportunity to grow and further your career You have strong written and verbal communication skills in English The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence Attractive remuneration Flat hierarchy and transparent communication in a relaxed, professional atmosphere Opportunity to develop your talent in a dynamic team with ambitious goals Flexibility and possibility to work remotely Monthly mobility benefit Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Payments Operations Specialist US
As a Payments Operations Specialist US, you will play a key role in the day-to-day operations and communicate with internal and external stakeholders as a payments expert. As this is a payments operations role within a FinTech, you have strong analytical skills and attention to detail. The position is open to candidates based in the US.
What Youll Do
- Manage the day-to-day payments and settlement processes
- Monitor payments related systems and complete technical investigations and root-cause analysis
- Own a second level of support ticketing system and handle any escalations resulting thereof
- Recommend and implement the achievement of process enhancements
- Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
- Review data using SQL to gain insights on payments performance and trends
What Youll Bring
What We Offer
At Pliant, we believe diversity and inclusion are essential to building not only an innovative product but also an exceptional experience for both our customers and our team. This commitment begins with our hiring processwe welcome individuals of all racial and ethnic backgrounds, religions, national origins, gender identities or expressions, sexual orientations, ages, marital statuses, and abilities. If you require accommodations or accessibility support during the interview process, please let us know in your application so we can make sure your experience is seamless.
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