Business Travel -Team Coach Hybrid

Team Coach

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Team Coach, you'll lead a highly skilled team of approximately 10 Travel Counselors. If you thrive on variety in work, building relationships with clients and colleagues, and empowering teammates to achieve their goals, we hope you apply.

3 Days in the New York Area Office / 2 Days Remote 8 : 30am-5pm ET. Hours of Operations 8am-12am Monday- Friday with Remote Support.

What You'll Do

People (75%)

• Lead and coach a team of Travel Counselors
• Provide regular, documented coaching and feedback to team members
• Manage performance and KPI metrics
• Investigate service and quality errors with a curious mentality, and provide helpful feedback
• Collaborate with HR to determine performance ratings and action plans in alignment with Amex GBT standards
• Facilitate account-specific onboarding and training for new hires after the initial centralized Traveler Care training program is complete
• Collaborate with fellow team coaches - share information, achievements, and issues
• Listen to calls as required to validate service levels and compliance standards

Customer (25%)

What We're Looking For

Please be flexible and prepared to work a shift any time between 8am 8pm EST Monday Friday

Location : New York, New York, United States

The US national base salary range for this position is from $55,300.00 - $102,700.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for a discretionary annual bonus which rewards participants based on individual and / or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!